Assistant Store Manager in Training - Merchandising

The Home Depot; North Haven (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading home improvement retailer is seeking a Merchandising Assistant Store Manager in Training. This role offers hands-on experience through a training program designed to prepare you for management responsibilities. Key duties involve supervising associates, ensuring customer satisfaction, and managing store operations. Preferred candidates will have strong collaborative skills and prior experience in retail. The position is based in North Haven, Connecticut, with minimal travel required. Join a team that values customer service and teamwork.

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Minimum 1 year of work experience.
• 3 years leadership experience preferred.
• 3 years leadership experience required.

Responsibilities

• Supervise associates in the selling effort and drive customer service.
• Perform opening, closing, and store-wide responsibilities.
• Ensure safety compliance and maintain process accuracy.
• Plan merchandise placement, signing, inventory integrity, and daily operations.
• Participate in structured MASM-IT training covering operations, service, and policies.

Skills

Customer Focus

Collaborates

Action Oriented

Drives Results

Resourcefulness

Merchandising

Education

High school diploma or GED

Bachelor’s degree or equivalent in a related field

Job description

Position Purpose

Req166360

Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The MASM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. Throughout training, MASMs in Training become familiar with Manager on Duty duties and learn to oversee the various Merchandising departments (Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical) to ensure the successful execution of key programs that enhance customer service, product availability, and store presentation.

MASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and Merchandising field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. MASM‑ITs are expected to lead by example and uphold, maintain, and support all lawful company policies. The training period, up to 6 weeks, will involve learning to execute MASM key responsibilities.

Key Responsibilities

• Customer Experience (15%) – Supervise associates in the selling effort, lead GET culture, and set the example. Drive customer service and associate engagement, ensuring customer concerns are solved promptly.
• Operations Management (10%) – Perform opening, closing, and other store-wide responsibilities. Adhere to all company policies and hold associates accountable. Command store SOPs, especially safety compliance, and maintain process accuracy to mitigate shrink.
• Safety (10%) – Ensure self and associates follow all safety and hazardous‑material procedures and Safety Matters guidelines at all times.
• Sales and Productivity (15%) – Plan merchandise placement, signing, and support stock integrity through inventory management. Operate store equipment and systems and manage daily financial operations.
• Training and Preparation for Assistant Manager Position (50%) – Participate in a structured training program covering operations, customer service, sales & profitability, and company policies. Learn and demonstrate tactics for staffing, scheduling, resolving stock deficiencies, selling behaviors, customer issues, and service needs. Complete all training modules and assessments.

Direct Manager / Direct Reports

• This position typically reports to the Store Manager.
• This position has 0 direct reports.

Travel Requirements

• Typically requires overnight travel less than 5% of the time.

Physical Requirements

• Must continuously stand or walk and regularly lift or handle material or equipment of moderate weight (8–20 pounds).

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross‑functional teams.

Minimum Education

• High school diploma or GED.

Preferred Education

• Bachelor’s degree or equivalent in a related field.

Minimum Years Of Work Experience

• 1 year.

Preferred Years Of Work Experience

• 3 years.

Minimum Leadership Experience

• 3 years.

Preferred Leadership Experience

• 3 years.

Certifications

• None.

Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Drives Results
• Resourcefulness