Assistant Store Manager I

Coach; Pismo Beach (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to lead their team in a vibrant retail environment. This role involves developing sales strategies, enhancing customer relationships, and ensuring operational excellence. The ideal candidate will possess strong leadership skills, a passion for luxury retail, and the ability to foster a positive team culture. Join a forward-thinking company committed to innovation and inclusivity, where your contributions will shape the future of retail. If you thrive in a fast-paced environment and are ready to make an impact, this is the opportunity for you.

Qualifications

• 1-3 years of management experience in luxury retail preferred.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Develop sales strategies and track store performance to achieve targets.
• Evaluate team performance and provide feedback for growth.
• Manage operational tasks including sales, payroll, HR, and loss prevention.

Skills

Sales Strategy Development

Employee Development

Customer Relationship Management

Operational Efficiency

Team Building

Education

High School Diploma

College Degree

Tools

MS Office

Retail Systems

Job description

Mid to Senior Level (Management)

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset to deliver operational efficiencies. Ensures Coach’s standards and competencies are top of mind. They serve as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.

Sample of tasks required of role:

SALES

1. Understand organizational objectives and make decisions in partnership with the Store Manager that align with Company priorities and values.
2. Develop sales strategies, initiatives, and growth across all categories; communicate goals to the team, track store performance, and achieve sales targets.
3. Manage productivity; hold management team accountable for personal productivity and contribution.
4. Develop and monitor clienteling strategies to meet business goals, in partnership with the Store Manager.
5. Stay informed about market changes and support the execution of sales strategies.
6. Ensure all associates follow Coach’s Guide to Style and brand standards.
7. Act as a brand ambassador through community engagement and events.
8. Resolve customer issues promptly and partner with management as needed.
9. Build long-term customer relationships to drive business.
10. Take ownership and accountability for results.
11. Collaborate with Store/District Manager to meet business needs.
12. Complete daily tasks without compromising service standards.
13. Approach challenges proactively and take corrective actions when needed.
14. Build trusting relationships with peers and team members.
15. Be receptive to feedback and set goals for improvement.
16. Delegate tasks and empower team members.
17. Create a positive environment aligned with the brand’s vision.
18. Recognize individual performance and foster team morale.

OPERATIONS

1. Evaluate team performance and provide feedback; develop action plans for growth.
2. Address performance issues using appropriate coaching techniques.
3. Adhere to retail policies and procedures.
4. Utilize Coach’s tools and technology to support store operations and service.
5. Participate in recruiting, onboarding, and talent development strategies.
6. Manage operational tasks including sales, payroll, HR, and loss prevention.
7. Forecast and plan budgets in collaboration with the Store Manager.
8. Communicate effectively with leadership and team members.
9. Maintain store aesthetics and safety standards.

Core competencies include drive for results, customer focus, creativity, interpersonal savvy, learning on the fly, perseverance, dealing with ambiguity, strategic agility, and team building.

Additional requirements:

• 1-3 years of management experience in luxury retail preferred.
• High school diploma or equivalent; college degree preferred.
• Proficiency in MS Office and retail systems.
• Physical ability to perform job functions, including lifting and maneuvering merchandise.
• Flexible schedule including nights, weekends, and holidays.

Note: This document is a sample and not exhaustive of all responsibilities.