Assistant Store Manager I

Tapestry, Inc.; Edinburgh (IN); On-site; USD 53,076,000 - 90,260,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Leader to drive sales, deliver exceptional service, and lead a high‑performing team. In this role you will forecast, plan, and execute category initiatives while upholding brand standards across in‑store and community engagement.

You will recruit and coach staff, manage omni‑channel initiatives, ensure operational excellence, and collaborate with district and corporate teams to shape store strategy.

Qualifications

• 1+ year of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast‑paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem‑solving, and conflict‑resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Skills

Leadership

Customer focus

Communication

Problem solving

Conflict resolution

Omni-channel

Clienteling

Retail systems

Tools

Microsoft Office

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things crafted to last so you can be yourself. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. We are an equal‑opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s qualifications and related to the position’s requirements, with no regard to age, sex, sexual orientation, gender identity, race, national origin, disability, or any other protected basis. Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Key Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high‑energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in‑store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni‑Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Requirements

• 1+ year of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast‑paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem‑solving, and conflict‑resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni‑channel services and clienteling strategies.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Schedule

Ability to work a flexible schedule, including nights, weekends, peak busy season, high‑traffic retail days, and public holidays.

Base Pay Range

$18.50 – $31.50

Benefits

Medical, dental, and vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; tuition assistance. A full list of U.S. corporate compensation and benefits is available on request.