Assistant Store Manager Guntersville Alabama

CNG Holdings, Inc.; Guntersville (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in financial services seeks an Assistant Store Manager to enhance customer experiences and ensure compliance. This role involves educating customers on financial products, managing cash transactions, and addressing customer inquiries with professionalism. Ideal candidates will possess strong communication skills and a commitment to customer service excellence. Join a company dedicated to improving financial well-being and fostering long-term relationships within the community. If you are passionate about helping others and thrive in a dynamic retail environment, this opportunity is perfect for you.

Qualifications

• 1+ year experience in sales, customer service, or cash handling preferred.
• Strong communication and active listening skills are essential.

Responsibilities

• Serve and educate customers on product options that meet their needs.
• Handle cash management duties, including deposits and safe transfers.
• Respond professionally to customer concerns and inquiries.

Skills

Customer Service

Sales Skills

Cash Handling

Communication Skills

Active Listening

Microsoft Office Proficiency

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join to apply for the Assistant Store Manager Guntersville Alabama role at CNG Holdings, Inc.

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Join to apply for the Assistant Store Manager Guntersville Alabama role at CNG Holdings, Inc.

General Function / Summary: As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. They embody the company’s identity in behavior, values, and ethics to support our mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory compliance.

Job Description

Responsibilities:

1. Serve and educate customers on the product portfolio, presenting options that meet their needs.
2. Escalate unresolved issues to the store manager, District Director of Operations (DDO), or corporate office.
3. Answer inquiries via phone regarding questions, applications, or requests.
4. Conduct outbound sales, courtesy, and collection calls following regulations and store expectations.
5. Respond professionally to customer concerns, explaining solutions and ensuring they feel valued.
6. Handle cash and perform cash management duties, including deposits and safe transfers.
7. Balance cash drawers and resolve discrepancies.
8. Verify customer information during transactions.
9. Process transactions accurately, including loans, check cashing, and Net Spend.
10. Adhere to federal, state, and company policies and regulations.
11. Complete required compliance trainings on schedule.
12. Perform other duties as assigned.

Minimum Education and Experience:

• High school diploma, GED, or equivalent.
• Preferred: 1+ year experience in sales, customer service, or cash handling.
• Strong communication and active listening skills.
• Proficiency in Microsoft Office.
• Ability to multitask and work independently.
• Reliable personal transportation, valid driver's license, and insurance.
• Commitment to core values: accountability, inclusiveness, transparency, focus.

Physical Demands:

• Work in a retail/office environment with extensive cash handling.
• Extended periods of standing, phone usage, and computer work.
• Ability to lift up to 50 lbs with accommodations if needed.

Travel / Attendance:

• Travel within the district using personal vehicle.
• Potential overnight travel and travel to neighboring districts.
• Work scheduled shifts as assigned.

Why Choose CNG Holdings, Inc.:

Headquartered in Cincinnati, Ohio, CNG is a leader in financial services, providing accessible financial products to improve customers' financial well-being. Our mission is to help and educate our customers, building long-term relationships. Our vision is to deliver innovative solutions for a better future.

We are committed to diversity and equal opportunity employment, hiring without regard to race, gender, religion, or other protected classes.

This description outlines the general nature of the work and is not exhaustive of all responsibilities, duties, or skills required.