Assistant Store Manager - Grand Prairie

Michael Kors; Fort Worth (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Michael Kors is seeking talent for its Fort Worth-area stores. The role emphasizes meeting sales targets, delivering premium customer service, and maintaining brand presentation.

You will collaborate with management to supervise cash controls, inventory, and training across staff, while staying current with fashion trends and product knowledge. The position requires strong interpersonal skills, a proactive approach to problem-solving, and a commitment to upholding Capri Holdings' standards for

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communication of business results.
• Ensure an elevated level of sales and service; lead by example.
• Develop personal sales techniques and help staff maximize sales.
• Ensure all sales policies and procedures are followed.
• Demonstrate product knowledge and train staff.
• Maintain keen interest in fashion industry and trends.
• Ensure associates provide the highest level of customer service.
• Build repeat clientele using client books and assist staff with theirs.
• Resolve client problems and complaints quickly and effectively.
• Assist with customer service issues (returns, defective merchandise).
• Collaborate with store manager on risk, security, cash controls, inventory.
• Support staff training in register usage and maintenance.
• Understand and execute all management register functions.
• Participate in inventories and cash control procedures.
• Offsite drivers: drive product to/from Offsite location as needed.
• Assist in merchandising/visual directives and keep floor neat.
• Identify inventory needs to support business goals.
• Assist in recruitment, training and development of staff.
• Support payroll integrity and processing; provide feedback on performance.
• Resolve HR issues with HR partnership; support training programs.
• Ensure grooming standards reflect brand image at all times.

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

—

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

—

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

—

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].