Assistant Store Manager - Golf Galaxy

Golf Galaxy, LLC; Winston-Salem (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Golf Galaxy, LLC is seeking a passionate store leader to oversee operations and drive brand excellence. The Assistant Store Manager will coach teammates across Front End, Freight and Operations, manage store metrics, and ensure customer-first service in our Winston-Salem area stores.

The role emphasizes development, performance management, and adherence to company policies while coordinating with the Head Coach and store leadership to hit sales and operational targets.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of retail management experience preferred.

Responsibilities

• Oversee store operations and ensure brand standards.
• Coach and develop teammates in Front End, Freight and Operations.
• Monitor payroll, schedules and budget to match traffic and goals.
• Ensure loss prevention, cash handling and safety compliance.

Skills

Retail management

Education

High school diploma or equivalent

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store. The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning. Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach. Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Works closely with teammates to identify capabilities and readiness for new roles. The Operations Departments meet all operational standards including, but not limited to:

• Scan & Activate
• SIM compliance
• claims compliance
• SFS/BOPIS fulfillment
• speed of checkout
• supply ordering
• known theft log
• stockroom organization standards
• cash handling
• LP audits

Ensures compliance with all company operational processes including but not limited to:

• cash handling procedures and safety requirements
• conducting LP audits as required

May function as the store "Shrink Coach." Ensures compliance with all company involved Loss Prevention programs. Responsible for monitoring email to make sure communication is disseminated efficiently and that tasks are communicated and properly executed on time. Responsible for execution of the back-office procedures including, but not limited to:

• managing applicant flow
• processing pre-hire/new-hire paperwork
• ensuring I-9 compliance
• processing background checks
• processing terminations and final paycheck requests
• processing personnel changes
• preparing associate corrective actions
• facilitating payroll/timekeeping changes
• maintaining personnel files
• attendance tracking
• all state required personnel paperwork

Interviews and makes recommendations for hiring hourly teammates for the Operations department, including reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role. Ensures that the team is onboarded and trained accordingly. Handles teammate discipline (including issuing corrective action), appraisals, and performance matters. Makes recommendations with respect to the termination and advancement of teammates. Drives the customer experience at the Front End by ensuring teammates are engaging every athlete, including the training and development of associates through motivational and effective coaching. Manages payroll to meet budget, including effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.

QUALIFICATIONS:

• High school diploma or equivalent
• 1- 3 years of retail management experience

VIRTUAL REQUIREMENTS:

At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.