Assistant Store Manager - Golf Galaxy

Golf Galaxy; Houston (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations. The Assistant Store Manager drives brand and operational excellence by delivering engaging customer service, coaching teammates, and managing payroll to meet budget.

The role focuses on overseeing front-end, freight, and operations, ensuring compliance with processes, and maintaining a high standard of store performance. Strong leadership and people skills are essential.

Qualifications

• High school diploma or equivalent.
• 1-3 years of retail management experience.

Responsibilities

• Directly manages store teammates in the Operations Departments (Front End, Freight, Operations) and supports other areas as Head Coach.
• Holds teammates accountable for meeting operational guidelines, brand standards, customer service expectations and company policies.
• Ensures Operations meet standards including checkout speed, scanning accuracy, compliance, and stockroom organization.
• May serve as the store Shrink Coach and ensures compliance with Loss Prevention programs.
• Manages back-office procedures: applicant flow, pre-hire/new-hire paperwork, I-9 compliance, background checks, terminations, payroll changes, and personnel records.
• Interviews and makes recommendations for hiring hourly teammates for the Operations department and ensures proper job fit.
• Ensures the team is onboarded and trained accordingly; handles discipline and performance matters.
• Drives the customer experience at the Front End by coaching teammates to engage every athlete and deliver exceptional service.

Skills

Retail leadership

Store operations

Customer service

Education

High school diploma or equivalent

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

Golf Galaxy is seeking a passionate, people-first store leader to oversee store operations in their area of the store.

The Assistant Store Manager is responsible for driving the highest level of brand and operational excellence throughout the store by ensuring our team is delivering hassle-free and engaging customer service to everyone who enters one of our stores. They prioritize teammate coaching, development, and wellbeing while staying engrossed in financial metrics, store performance, and short/long term planning.

• Directly manages teammates assigned to the Operational Departments (i.e., Front End, Freight and Operations) and has a dotted line responsibility for managing associates in other areas of the store when serving as Head Coach.


• Holds teammates accountable for meeting established operational guidelines, brand standards, customer service expectations and company policies. Works closely with teammates to identify capabilities and readiness for new roles.


• Ensures the Operations Departments meet all operational standards including, but not limited to: Scan & Activate, SIM compliance, claims compliance, SFS/BOPIS fulfillment, speed of checkout, supply ordering, known theft log, stockroom organization standards, cash handling, LP audits, etc.


• Ensures compliance with all company operational processes including but not limited to: cash handling procedures and safety requirements as well as conducting LP audits as required. May function as the store \"Shrink Coach.\"


• Ensures compliance with all company involved Loss Prevention programs.


• Responsible for monitoring email to make sure communication is disseminated efficiently and that tasks are communicated and properly executed on time.


• Responsible for execution of the back-office procedures including, but not limited to: managing applicant flow, processing pre-hire/new-hire paperwork, ensuring I-9 compliance, processing background checks, processing terminations and final paycheck requests, processing personnel changes, preparing associate corrective actions, facilitating payroll/timekeeping changes, maintaining personnel files, attendance tracking and all state required personnel paperwork.


• Interviews and makes recommendations for hiring hourly teammates for the Operations department, including reviewing job applications to determine job fit and using established interview guides to ensure that teammates hired can meet the sales and operational aspects of their role.


• Ensures that the team is onboarded and trained accordingly.


• Handles teammate discipline (including issuing corrective action), appraisals, and performance matters.


• Makes recommendations with respect to the termination and advancement of teammates.


• Drives the customer experience at the Front End by ensuring teammates are engaging every athlete, including the training and development of associates through motivational and effective coaching.


• Manages payroll to meet budget, including effectively scheduling teammates based on customer traffic as well as regularly analyzing sales through reports and reacting accordingly.

Qualifications

• High school diploma or equivalent


• 1- 3 years of retail management experience

Virtual Requirements

At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.

To ensure a smooth and secure experience, please note the following:

• Cameras must be on during all virtual interviews.


• AI tools are not permitted to be used by the candidate during any part of the interview process.


• Offers are contingent upon a satisfactory background check which may include ID verification.

we're here to help if you have any questions or need accommodations. Thanks for helping us keep the process fair and secure for everyone!