Assistant Store Manager - Gerstner Memorial, Lake Charles, LA

DTLR, Inc.; Lake Charles (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

DTLR, Inc. in Lake Charles, LA seeks an Assistant Store Manager to support Store Manager in daily operations, drive sales, manage expenses and inventory, and deliver outstanding customer service.

You will lead staff, assist with recruiting and training, ensure policy compliance, monitor shrink, and maintain merchandising standards across assigned district stores. This role requires at least 1 year in retail management, strong English communication, professionalism, and travel to multiple stores

Qualifications

• Requires at least 1 year in retail management.
• Strong English communication and interpersonal skills.
• Ability to plan, organize, and prioritize.
• Professionalism and discretion in sensitive situations.
• Analytical mindset with data summarization for reports.
• Multitasking across multiple priorities and stores.
• Proficiency with Microsoft Office suite.
• Willingness to travel to multiple district stores.

Responsibilities

• Uphold daily store operations and compliance with policies.
• Assist with recruitment, training, and development of store staff.
• Support expense management and inventory control; help meet budget targets.
• Drive customer service excellence and merchandising standards.
• Monitor shrink and security; ensure safety and store standards.
• Lead by example; train staff on selling techniques and policies.
• Support Store Manager with performance evaluations.
• Travel to stores within the assigned district as needed.

Skills

Business communication

Interpersonal skills

Strategic planning

Professionalism

Analytical skills

Multitasking

MS Office

District travel

Education

Retail management experience (1 year)

Job description

POSITION SUMMARY

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding the daily store operations of a retail store, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection, and training and development of store personnel.
• Assist and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develops strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure store achieves successful shrink goals that are at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assists in the completion of accurate and regular merchandise inventory counts.
• Performs other duties as may be assigned.
• A standard work week not to exceed 40 hours.
• Flexible schedule required which includes days, nights, weekends, and holidays.

QUALIFICATIONS

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and/or Experience

Requires a minimum of one (1) year in retail management.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates, and customers.
• High level of interpersonal skills to handle sensitive and confidential situations; demonstrates poise, tact, and diplomacy.
• Ability to think strategically, plan, and organize effectively.
• Maintains an exemplary degree of professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Results driven with critical and creative thinking skills; project management, time management, analytical, and superior organizational skills required.
• Demonstrated discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Proven multitasking ability, setting priorities effectively and efficiently to respond proactively to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products required.
• Willing to work in multiple stores in the assigned district.

PHYSICAL REQUIREMENTS

• Must be able to stand for extended periods, lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
• Must have reliable transportation.
• Must be willing to travel via car, plane, or train.

EEO STATEMENT

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.