Assistant Store Manager (Full-time) - Waco, TX

R301US Hibbett Retail, Inc.; Waco (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Waco, TX is seeking an Assistant Manager to support store operations, merchandising and customer service. The role requires coordinating with the Store Manager and acting in their absence while ensuring excellent service and smooth daily operations.

The position emphasizes teamwork, attention to detail, and helping customers with diverse product areas. Reporting to the Store Manager, you will help drive store goals and standards.

Qualifications

• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Team-player with a customer-first mindset.

Responsibilities

• Assist Store Manager in achieving store goals and managing operations.
• Consult with Store Manager to plan selling, restocking, merchandising, ordering and scheduling.
• Take responsibility for store activities in the Store Manager’s absence.
• Assist in recruiting, training, and evaluating store personnel.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to support profitability.
• Direct staff to ensure department standards are met.
• Maintain high-quality customer service and assist customers during peak periods.

Skills

Customer service

Interpersonal skills

Communication

Fast-paced environment

Attention to detail

Team player

Job description

HB: 00369 Waco, Texas (Richland Mall) Hourly: $12.65 - $12.65 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com.

Follow us @hibbettofficial.