Assistant Store Manager (Full-time) - Shawnee, OK

R301US Hibbett Retail, Inc.; Shawnee (OK); On-site; USD 29,904,000 - 42,591,000; Full time

Job summary

Hibbett I City Gear in Shawnee, Oklahoma is seeking an Assistant Manager to support store operations and leadership. The role covers assisting the Store Manager, mentoring staff, and delivering outstanding customer service while promoting merchandise.

In the Store Manager’s absence, you will assume supervisory duties and help implement store goals and policies. The ideal candidate has 1–3 years of customer service experience, strong communication skills, and the ability to manage multiple tasks

Qualifications

• 1–3 years of customer service experience.
• Ability to work in a fast-paced retail environment.
• Strong interpersonal and communication skills.
• Team player with initiative and attention to detail.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Act as Store Manager in their absence.
• Participate in recruitment, training, and evaluation of personnel.
• Provide knowledge and guidance to employees and customers across departments.
• Ensure profitability by monitoring inventory, sales statistics, and expenses.

Skills

Customer service

Interpersonal skills

Communication

Team leadership

Job description

SUMMARY

HB: 00415 Shawnee, Oklahoma (Shawnee Mall) Hourly: $12.65 - $12.65 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with the Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and be trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Supervise employees in the absence of the Store Manager.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interview employees, train employees; plan, assign, and direct work; resolve problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

COMPANY OVERVIEW

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-size communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.