Assistant Store Manager (Full-time) - Mentor, OH

R301US Hibbett Retail, Inc.; Mentor (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Hibbett Retail, Inc. in Mentor, Ohio is seeking an Assistant Manager to support the Store Manager in daily operations and administrative tasks.

You will help drive sales, merchandising, scheduling, and customer service while maintaining store policies and procedures. The role requires 1–3 years of retail or customer service experience, strong interpersonal skills, and the ability to lead a team during busy periods.

Qualifications

• Retail experience, preferably in footwear and athletic apparel
• 1–3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to assist in managing a team and achieve goals
• Self-starter with initiative and attention to detail
• Team player with passion for outstanding customer service and selling merchandise

Responsibilities

• Assist Store Manager in controlling assets and operations
• Collaborate with Store Manager to plan selling, restocking, merchandising, ordering, and scheduling
• Assume store responsibilities in the Store Manager’s absence
• Assist in personnel recruiting, training, and evaluation
• Provide knowledge and guidance to employees and customers across departments
• Maintain quality customer service per policy manuals and procedures
• Promote and sell services and merchandise offered by Hibbett I City Gear
• Protect company assets and financial information through internal controls and reporting

Skills

Customer service

Interpersonal communication

Team leadership

Job description

HB: 01413 Mentor, Ohio (Great Lakes Mall) Hourly: $14.80 - $14.80 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Supervises employees in the absence of the Store Manager.
• Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.