Assistant Store Manager (Full-time) - Kenosha, WI

Hibbett; Kenosha (WI); On-site; USD 17,218 - 24,523; Full time

Job summary

Hibbett is seeking an Assistant Manager for their store in Kenosha, WI. In this role, you will assist and consult the Store Manager on operations and administrative duties while promoting exceptional customer service.

Your responsibilities include supervising staff, maintaining inventory awareness, and ensuring profits through effective operation. Ideal candidates will have retail experience, excellent communication skills, and a passion for customer service.

Qualifications

• 1-3 years of experience in customer service.
• Experience in retail, preferably footwear and athletic apparel.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager with operations and administrative duties.
• Supervise employees in the absence of the Store Manager.
• Promote and sell services and merchandise.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Attention to detail

Job description

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in the store, upholds policies, procedures and standards listed in the visual manual, and is passionate about giving outstanding customer service and promoting merchandise.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of the store.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Remain aware of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained and provide extraordinary service as highlighted in the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual and company memos.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervise employees in the absence of the Store Manager, carrying out responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, training, planning, assigning and directing work, and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player passionate about outstanding customer service and selling merchandise.

Location: Kenosha, WI (Southport Plaza) | Hourly: $15.15 - $15.15 | FLSA Status: Non-Exempt | Reports To: Store Manager