Assistant Store Manager (Full-time) - Freeport, IL

JD Sports NA; Freeport (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Hibbett I City Gear in Freeport, IL is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. This role requires knowledge of multiple product areas, merchandising, and staff guidance to meet store goals.

The Assistant Manager will act in the Store Manager's absence, help recruit, train, and evaluate personnel, and ensure profitability through effective inventory and service standards across all departments.

Qualifications

• Experience in a retail environment, preferably footwear/apparel.
• 1–3 years of customer service experience or equivalent.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist the Store Manager in controlling assets and store operations.
• Collaborate with the Store Manager to set action plans for selling, restocking, merchandising, ordering, and scheduling.
• In the Store Manager's absence, assume supervisory control and responsibilities.
• Guide staff in departments to ensure standards and tasks are completed.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to help profitability.
• Maintain extraordinary customer service per company manuals and policies.
• Promote and sell services and merchandise offered by the store.
• Uphold company policies and internal controls and report potential fraud risks.

Skills

Retail operations

Customer service

Team supervision

Communication

Attention to detail

Job description

HB: 00784 Freeport, Illinois (Meadows Mall Shopping Center)

Hourly: $19.25 - $19.25

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

• Supervises employees in the absence of the Store Manager.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.