Assistant Store Manager (Full-time) - Erwin, NC

JD Sports NA; Erwin (NC); On-site; USD 17,000 - 18,000; Full time

Job summary

Hibbett I City Gear is seeking an Assistant Manager in Erwin, NC to support the Store Manager in daily operations and customer service excellence. You will be knowledgeable across departments, uphold policies, and assist with merchandising and staff guidance.

Responsibilities include acting in the Store Manager's absence, coordinating scheduling and training, and ensuring profitability through effective inventory control and service quality.

Qualifications

• Experience in retail environment and footwear/apparel preferred.
• Strong customer service focus and selling skills.
• Ability to work in a fast-paced store setting.
• Excellent interpersonal and communication skills.
• Team leadership and training capabilities.
• Self-starter with initiative to take on tasks.
• Attention to detail and accuracy in duties.

Responsibilities

• Assist Store Manager in controlling assets and store operations.
• Collaborate with Store Manager to set action plans for selling, restocking, merchandising, ordering, and scheduling.
• Serve as acting Store Manager in absence of the Store Manager.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to staff and customers across departments when needed.
• Monitor inventory, sales statistics, and expenses to support profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain excellent customer service and assist customers during peak periods.
• Promote and sell services and merchandise offered by the store.
• Uphold company policies, procedures, and manuals.

Skills

Customer service

Team leadership

Retail operations

Interpersonal skills

Communication

Detail oriented

Initiative

Job description

HB: 00333 Erwin, North Carolina (Rivers Edge Centre)

Hourly: $12.65 - $12.65

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.