Assistant Store Manager - Columbia Mall, Columbia, MD

DTLR, Inc.; Columbia (MD); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Bonus opportunities

401(k) plan

Medical, dental, and vision benefits

Company-paid time off

Job summary

DTLR, Inc. is seeking an Assistant Store Manager in Columbia, Maryland. The successful candidate will support the Store Manager in daily operations to maximize sales and profitability while ensuring outstanding customer service. Responsibilities include training staff, managing store expenses, and monitoring compliance. A minimum of one year in retail management is required, along with strong interpersonal and project management skills. The position offers a pay range of $19.00 – $21.00 per hour with bonus opportunities and benefits such as a 401(k) plan.

Qualifications

• Must stand for extended periods and lift up to 50 lbs.
• Ability to handle sensitive situations with tact and diplomacy.
• Willing to work in multiple stores across the district.

Responsibilities

• Assist the Store Manager with daily store operations.
• Ensure customer service standards are upheld.
• Train and develop store team members.
• Manage store expenses and inventory.
• Monitor operational compliance and safety standards.

Skills

Solid knowledge of business

Excellent command of English

High level of interpersonal skills

Strategic thinking

Proficient analytical ability

Project management

Time management

Microsoft Office proficiency

Education

Minimum of one (1) year in retail management

Job description

Position Summary

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding the daily store operations of a retail store, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

Essential Duties and Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection and training and development of store personnel.
• Assist and provide feedback to Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies that position stores to perform in accordance with the budget.
• Assist Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure store achieves successful goals of shrink at or below company plan.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Ensures customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assists in the completion of accurate and regular merchandise inventory counts.
• Performs other duties as may be assigned.
• A standard work week not to exceed 40 hours.
• Flexible schedule required which includes but is not limited to days, nights, weekends, and holidays.

Qualifications

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and/or Experience

• Requires a minimum of one (1) year in retail management.

Skills and Knowledge Requirements

• Solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates, and customers.
• High level of interpersonal skills to handle sensitive and confidential situations, exhibiting poise, tact, and diplomacy.
• Ability to think strategically, plan and organize effectively.
• Maintains an exemplary degree of professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, find solutions to administrative problems, and prioritize work.
• Results-driven with demonstrated critical and creative thinking skills. Project management, time management, analytical and superior organizational skills required.
• Ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products required.
• Willingness to work in multiple stores in the assigned district.

Physical Requirements

• Stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
• Work extended hours during critical project phases; work in a fast‑pace, dynamic environment with flexibility.
• Must have reliable transportation.
• Willing to travel via car, plane, or train.

Compensation

Assistant Manager pay range: $19.00 – $21.00 per hour. Bonus opportunity if guidelines or criteria are met. All roles are eligible for the company 401(k) plan. Full-time roles will be eligible for medical, dental, vision, and company-paid time off.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Equal Employment Opportunity

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.