Assistant Store Manager - College Hill, Cincinnati, OH

DTLR, Inc.; Cincinnati (OH); On-site; USD 21,008 - 23,763; Full time

Benefits offered by this job

401(k) plan

Medical, dental, vision coverage

Paid time off

Job summary

A retail company in Cincinnati is seeking an Assistant Store Manager to help drive store operations and profitability. This role requires at least one year of retail management experience, expertise in customer service, and the ability to train and manage staff effectively. The Assistant Store Manager will aid in all aspects of store performance while ensuring compliance with policies and standards. Benefits include competitive pay and eligibility for the company’s 401(k) plan and medical coverage.

Qualifications

• Solid knowledge of business and excellent command of English.
• High level of interpersonal skills for sensitivity and confidentiality.
• Ability to think strategically and organize effectively.
• Professionalism in all situations.
• Results-driven with critical thinking skills.

Responsibilities

• Assist Store Manager in daily store operations.
• Support training of all employees in sales techniques.
• Ensure compliance with company policies.
• Manage recruitment and training of staff.
• Assist with budget and expense management.

Skills

Interpersonal skills

Analytical ability

Project management

Time management

Microsoft Office proficiency

Education

Minimum one year in retail management

Job description

We are looking for dedicated employees to join our team to help our customers have the best experience possible every time they enter a DTLR store.

Position Summary

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding daily store operations of a retail store, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

Essential Duties and Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance of all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with the recruitment, selection and training and development of store personnel.
• Assist the Store Manager in providing feedback on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies that position stores to perform in accordance with the budget.
• Assist the Store Manager with monitoring and identifying issues relevant to shrink or inconsistencies in the store to ensure store achieves successful goals of shrink at or below company plans.
• Monitors and controls all aspects of operational compliance, safety and business standards.
• Supports the training of all employees in suggested selling and merchandising techniques.
• Ensures company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment.
• Assists in the completion of accurate and regular merchandise inventory counts.
• Performs other duties as may be assigned.
• Standard work week not to exceed 40 hours.
• Flexible schedule required, including days, nights, weekends, and holidays.

Qualifications

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

Education and/or Experience

• Requires a minimum of one (1) year in retail management.

Skills and Knowledge Requirements

• Solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates and customers.
• High level of interpersonal skills to handle sensitive and confidential situations, demonstrating poise, tact, and diplomacy.
• Ability to think strategically, plan and organize effectively.
• Professionalism in all situations.
• Proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
• Results-driven with demonstrated critical and creative thinking skills. Project management, time management, analytical and superior organizational skills required.
• Ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands from multiple sources.
• Ability to execute directives with precision and consistency.
• Working knowledge of Microsoft Office products.
• Willing to work in multiple stores in the assigned district.

Physical Requirements

• Must be able to stand for extended periods of time; lift, carry, push/pull up to 50 lbs.
• Able to work extended hours during critical project phases; and able to work in a fast-paced, dynamic environment with flexibility.
• Must have reliable transportation.
• Must be willing to travel via car, plane or train.

Compensation

Assistant Manager pay range: $15.25 - $17.25 per hour. Bonus opportunity if guidelines or criteria are met. All roles are eligible for the company 401(k) plan. Full‑time roles will be eligible for medical, dental, vision, and company‑paid time off.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Equal Employment Opportunity Statement

DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.