Assistant Store Manager - City Center

Jo Malone London; Washington (District of Columbia); On-site; USD 42,000 - 65,000; Full time

Job summary

Estée Lauder Companies Inc. is seeking an Assistant Store Manager to support the Store Manager in leading a team of Sales Associates and driving sales, service, and daily operations at our Washington, DC area store.

Ideal candidates will have proven supervisory experience, a passion for coaching others to reach their full potential, and the ability to deliver exceptional customer service in a fast-paced prestige retail environment.

Qualifications

• Proven supervisory and coaching experience in a fast-paced retail environment.
• Ability to lead, coach and develop Sales Associates to meet sales and service targets.
• Experience with retail operations including inventory management and cash reconciliation.
• Proven ability to work retail hours including days, nights, weekends and events.

Responsibilities

• Support Store Manager to lead, coach and develop the team to achieve sales, customer service and operational targets.
• Provide inspirational, authentic, and personalized customer service.
• Ensure efficient store operations and adherence to company standards.

Skills

Supervisory experience

Coaching & mentoring

Retail operations

Customer service excellence

Inventory management

Cash reconciliation

Flexible retail hours

POS software

MS Office

Tools

POS software

Microsoft Office

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self-starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview