Assistant Store Manager - Chico's

Chico's; Shreiners (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

Chico's in Shreiners, Pennsylvania is looking for an Assistant Store Manager to support the Store Manager in maintaining a high-performing sales culture and ensuring exceptional customer service. The successful candidate will be responsible for analyzing sales reports, executing in-store strategies, and coaching the team on product knowledge. Candidates should have a high school diploma and preferably 2+ years of retail management experience. Excellent communication and leadership skills are critical. The position requires flexibility in scheduling.

Qualifications

• 2+ years of retail management experience preferred.
• Excellent verbal and written communication skills.
• Strong leadership, training, and team-building abilities.

Responsibilities

• Support the Store Manager in promoting the store's sales culture.
• Analyze sales reports and execute in-store sales strategies.
• Trains and coaches the selling team on product knowledge.
• Motivates and inspires the store team to achieve goals.

Skills

Communication skills

Customer service skills

Leadership skills

Organizational skills

Adaptability to technology

Education

High School diploma or equivalent

Job description

Position Objective

The Assistant Store Manager supports the Store Manager in promoting a customer and product-focused sales culture, ensuring that values and guiding principles guide all store operations—including sales, asset protection, and human resources—to deliver an exceptional customer experience and maximize profitability.

Functional Responsibilities

Performance Culture

• Analyzes sales reports and KPIs to determine business needs and, in partnership with the Store Manager, executes in-store sales strategies.
• Establishes and communicates clear expectations, holding the store team and themselves accountable for meeting brand, performance, and behavioral standards.
• Controls payroll and supply budget.
• Performs and oversees operational activities such as scheduling, shrink audits, physical inventory, opening/closing duties, time‑sheet review, payroll accuracy, and merchandise flow processes.
• Performs all financial activities—including cash handling, reporting, price changes, and merchandise handling—ensuring register transactions are accurate and policy‑compliant.
• Ensures compliance with laws, loss‑prevention policies, operating procedures, and controls; conducts associate training to reinforce controls.
• Administers operational processes including inventory receipt/dispatch, floor merchandise replenishment, and physical inventories.
• Maintains visual presentation, organization, and facility maintenance aligned with brand standards.
• Develops a high‑performance culture, motivating the sales team to achieve sales and productivity goals.
• Trains and coaches the selling team on product knowledge, both online and in store.
• Assists with locating fulfillment and selling.
• Other duties as assigned.

Building High‑Performing Teams

• Motivates and inspires the store team, developing a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and the Store Manager to lead positive change.
• Seeks developmental opportunities and solicits feedback to build leadership skills.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles for a cohesive omni‑channel experience.
• Utilizes sales techniques and product knowledge to recommend merchandise and assist customers in locating products.
• Ensures prompt resolution of customer concerns.
• Maintains a fast and efficient register experience, staying current on payment policies, coupons, returns, exchanges, and security practices.
• Encourages consistent client communication through customer book, rewards program, and customer capture sign‑ups.

Talent

• Assists in recruiting, hiring, and developing a high‑performing team.
• Supports, implements, and follows up on all training programs and seminars.
• Assesses and coaches store team on performance.
• Resolves human‑resources issues in partnership with the Store Manager.
• Drives employee and team engagement by recognizing and rewarding outstanding performance.
• Ensures adherence to employment practices and policies.

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Adaptable to technology provided by the company.
• Proven customer service skills with a track record in sales and leadership.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Strong leadership, training, and team‑building skills.
• Knowledge of administrative aspects of store operations.
• Regular attendance is essential; ability to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing—67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs.—1–33% of an 8‑hour shift.
• Frequent climbing—34–66% of an 8‑hour shift.

Chico’s FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, pregnancy, childbirth, lactation, genetic information, gender, sexual orientation, gender identity, or expression, military service, veteran status, or any other category protected under federal, state, or local law.