Assistant Store Manager - Chico's

Chico's FAS, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading retail company in Grand Rapids seeks an Assistant Store Manager to support sales operations and team leadership. The ideal candidate will have a high school diploma and 2+ years of retail management experience. Responsibilities include analyzing sales, training staff, and ensuring compliance with company policies to enhance customer experiences. This role requires strong communication, leadership, and organizational skills. A flexible schedule, including nights and weekends, is essential.

Qualifications

• 2+ years of retail management experience preferred.
• Strong leadership, training, and team-building skills.
• Able to learn or adapt to technology provided by the company.

Responsibilities

• Supports the Store Manager in sales operations and human resources.
• Analyzes sales reports and determines business needs.
• Trains and coaches team on product knowledge.

Skills

Communication

Customer service skills

Leadership skills

Organizational skills

Sales ability

Education

High School diploma or equivalent

Job description

Location: 3155 28th St SE, Ste G107, Grand Rapids, MI

Position Overview

Assistant Store Manager at Chico’s FAS, Inc. supports Store Manager in a customer and product‑focused sales culture, managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

Functional Responsibilities

• Analyzes sales reports and KPIs to determine business needs and executes in‑store strategies.
• Establishes clear expectations and holds team and themselves accountable for brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs basic operational activities (scheduling, target shrink audits, inventory, opening/closing duties, time‑sheet review, and merchandise flow).
• Manages cash handling, price changes, merchandise handling and register transactions in accordance with policy.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training.
• Administers inventory receipt/dispatch, daily floor replenishment, physical inventories.
• Maintains visual presentation, organization, and facility maintenance.
• Develops high‑performance culture, motivating sales team to meet targets.
• Trains and coaches on product knowledge and sales techniques.
• Assists in order fulfillment and selling.

Building High‑Performing Teams

• Motivates and inspires store team, developing shared vision and modeling core values.
• Promotes inclusive, collaborative problem solving.
• Communicates with store teams and Store Manager to lead positive change.
• Seeks personal development opportunities and solicits feedback to build leadership skill set.

Customer Experience

• Models MAPS principles and standards, offering cohesive omni‑channel experience.
• Uses various techniques to recommend merchandise and serve customers.
• Ensures prompt resolution of customer concerns.
• Maintains fast and efficient register experience and current policies.
• Maintains consistent client communication through customer book and rewards program.

Talent

• Assists in recruiting, hiring, and developing a high‑performing team.
• Supports training programs, seminars, and follow‑up.
• Coaches store team on performance and resolves HR issues.
• Drives associate engagement by recognizing and rewarding performance.
• Ensures compliance with employment practices and policies.

Other Duties

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Able to learn or adapt to technology provided by the company.
• Proven customer service skills and sales track record.
• Strong organizational skills and multi‑task ability.
• Strong leadership, training, and team‑building skills.
• Knowledge of administrative aspects of store operations.
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays required.

Physical Requirements

• Constant walking/standing – 67–100 % of 8‑hour shift.
• Occasional lifting up to 50 lbs – 1–33 % of 8‑hour shift.
• Frequent climbing – 34–66 % of 8‑hour shift.

Equal Opportunity Statement

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

Application

When you apply, we will review your application to determine if your qualifications match the position. You may apply at any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available for applicants with disabilities. To request accommodation during the application process, contact your local Store Manager for assistance.