Assistant Store Manager - Chico's

Chico's FAS, Inc.; Collegeville (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Chico’s FAS, Inc. in Collegeville, PA seeks a Manager on Duty to lead customer experience initiatives, supervise daily store operations, and coach associates in selling and service behaviors.

You will drive revenue, manage tasks, and ensure brand standards while maintaining a safe, visually appealing environment. The role requires 1 year of management plus 2–4 years of retail experience, strong communication, and flexibility for full-time shifts including evenings and weekends.

Qualifications

• High School diploma or equivalent required.
• Must be 18 years old or older.
• 1 year of management experience with an additional 2-4 years’ retail experience preferred.
• Communicates effectively with customers, managers, business partners, and store associates, fostering team commitment and a positive environment.
• Ability to model Brand appropriate selling behaviors.
• Knowledge of administrative aspects of store operations; technology proficient and strong business acumen.
• Ability to take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes.
• Strong training and development skills from previous retail related experience.
• Ability to work a full-time flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.
• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve and stock merchandise with or without a reasonable accommodation.

Responsibilities

• Drives revenue by proactively managing the customer experience while performing Manager on Duty tasks.
• Ensures the customer remains the top priority while balancing tasks and store operations.
• Drives results and communicates store and individual performance goals to motivate associates.
• Coaches associates on customer interactions and performance to maximize productivity.
• Supports the store’s business strategy and adjusts tactics to reach goals.
• Maintains a visually appealing store with proper housekeeping and merchandising.
• Trains associates on visual merchandising to exceed customer expectations.
• Assists in recruiting, attracting, hiring, retention and development of store associates.
• Manages general operations and ensures store is safe and efficiently operated.
• Performs cash handling, price changes, merchandise handling, and maintains policy compliance.
• Participates in loss prevention and safety awareness.
• Collaborates with internal and external partners to complete tasks.
• Reports to work as scheduled and remains flexible to business needs.

Skills

Customer service

Leadership

Communication

Sales skills

Education

High School diploma or equivalent

Job description

Position Objective

• This role sets an example through their behaviors, serving as a role model and leading all activities related to providing an exceptional customer experience.
• This role operates as the Manager on Duty (MOD) in the absence of another manager, communicating clear action plans that drive productivity to achieve store goals, performs various operational functions and assists with merchandise presentation.

Functional Responsibilities

• Drives revenue by proactively managing the customer experience while effectively performing Manager on Duty tasks.
• Ensures that the customer remains the top priority while balancing required tasks and overall store operations.
• Drives results & anticipates customers’ needs while clearly communicating store and individual performance goals to motivate associates.
• Models selling behaviors and coaches associates “in the moment” on customer interactions and performance to maximize productivity and capture customer opportunities.
• Supports the store’s business strategy and adjusts tactics as needed to effectively reach goals.
• Clearly communicates company direction to the team.
• Maintains a visually appealing store, ensuring proper housekeeping, visual merchandising, and organization.
• Supports and maintains merchandise flow/freight processes while ensuring proper execution to current Brand visual standards.
• Trains associates on visual merchandising techniques to ensure store is consistently maintained and exceeds the customers expectation.
• Assists in the recruiting, attracting, hiring, retention and development of store associates.
• Facilitates and/or manages the general operations of the store. Leverages tools, ensuring that the store is in working order and adequately maintained for safe and efficient operations.
• Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
• Contributes to the efforts to prevent shrink and raise and maintain safety awareness.
• Works collaboratively with internal and external partners to accomplish assigned tasks
• Supports compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training as needed to reinforce proper controls.
• Reports to work as scheduled; records time worked in the timekeeping system; remains flexible to the needs of the business.
• Other duties as assigned/required.

Competencies

• Culture Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Courage Stepping up to address difficult issues, saying what needs to be said.

Qualifications

• High School diploma or equivalent required
• Must be 18 years old or older
• 1 year of management experience with an additional 2-4 years’ retail experience preferred
• Communicates effectively with customers, managers, business partners, and store associates, fostering team commitment and a positive, inclusive environment.
• Ability to model Brand appropriate selling behaviors
• Knowledge of administrative aspects of store operations; technology proficient and strong business acumen
• Ability take initiative, prioritize, and meet deadlines as assigned with minimal supervision and within designated timeframes
• Strong training and development skills from previous retail related experience.
• Ability to work a full-time flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.,
• Ability to maneuver around sales floor, stockroom, office, lift to 50 lbs., and retrieve and stock merchandise with or without a reasonable accommodation

1139 Providence Town Center Collegeville

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.