Assistant Store Manager- Carlsbad, CA

3M HEALTHCARE; San Diego (CA); Hybrid; USD 16,531 - 44,083; Full time

Job summary

Michael Kors in San Diego, CA is seeking a capable Store Manager to lead daily operations, sales, and customer service in a fast-paced luxury retail environment. The role emphasizes teamwork, product knowledge, and maintaining the brand image on the selling floor.

Candidates should have at least 3 years of retail experience with 1-2 years in specialty management; a college degree is a plus. The position focuses on service excellence, merchandising, and people development.

Qualifications

• Minimum 3 years retail experience with 1-2 years specialty management.
• College degree or equivalent experience a plus.
• Strong business acumen and skill-set.
• Strong communication and interpersonal skills.

Responsibilities

• Sales Generation: Assist in store operations, meet sales goals, and drive customer service excellence.
• Customer Service: Maintain highest level of service and build repeat clientele; resolve issues quickly.
• Operations: Collaborate on risk management, security, cash controls, and inventory management; support staff training.
• Merchandising / Visual: Implement directives; keep selling floor neat and reflective of brand image; manage deliveries.
• People Development: Recruit, train, and evaluate staff; ensure payroll integrity and trainer support.

Skills

Strong business acumen

Strong communication skills

Retail experience

Education

College degree or equivalent

Job description

OVERVIEW

Michael Kors is a world-renowned, award‑winning designer of luxury accessories and ready‑to‑wear. His namesake company, established in 1981, currently produces a range of products through the Michael Kors and MICHAEL Michael Kors labels, including accessories, footwear, watches, jewelry, men’s and women’s ready‑to‑wear, and a full line of fragrance products.

RESPONSIBILITIES

Sales Generation

• Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising.
• Ability to assume the responsibilities of the Store Manager in his/her absence.
• Meet personal and store sales goal.
• Assist in the tracking, monitoring, and communication of business results.
• Ensure an elevated level of sales and service is practiced by all associates; lead by example.
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales.
• Ensure all sales related policies and procedures are maintained.
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff.
• Maintain a keen interest in the fashion industry and market trends.

Customer Service

• Ensure all associates provide the highest level of customer service.
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolve all client problems and complaints quickly and effectively.
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise).

Operations

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management.
• Support and assist in staff training in all areas of appropriate register usage and maintenance.
• Understand and properly execute all management register functions.
• Participate in inventories.
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash.

Merchandising / Visual

• Assist in the implementation and maintenance of all merchandising/visual directives.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure deliveries are properly processed in a timely manner.
• Identify and communicate product concerns in a timely manner.
• Communicate inventory needs to support the business goal.

People Development

• Assist in the recruitment, training and development of staff.
• Assist in ensuring the integrity of payroll and the payroll process.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results.
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary.
• Support and provide follow‑up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times.

QUALIFICATIONS

• Minimum 3 years retail experience with 1‑2 years specialty management.
• College degree or equivalent experience a plus.
• Strong business acumen and skill‑set.
• Strong communication and interpersonal skills.

Compensation Range: Local Minimum Wage up to 32.00 USD.

We are an Equal Opportunity Employer M/F/Disability/Vet—the Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.