Assistant Store Manager - Bleecker Street

Brobston Group; New York (NY); On-site; USD 40,000 - 41,000; Full time

Job summary

Diptyque Paris in New York is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional luxury retail experience. This leadership role focuses on people development, training, and operations execution to maximize sales and customer satisfaction.

You will analyze store metrics, drive CRM initiatives, and ensure merchandising standards while fostering an inclusive, high-energy team culture. Availability for evenings and weekends is required.

Qualifications

• Minimum of 3 years of sales management experience in luxury retail.
• Ability to analyze selling reports and identify business trends.
• Proven ability to drive positive customer experiences that build loyalty.
• Proficiency with Microsoft Office.
• Strong verbal and written communication skills.
• Flexibility to work retail schedule including evenings, weekends and holidays.

Responsibilities

• Deliver performance metrics to plan in store.
• Analyze store metrics with Store Manager to drive sales.
• Contribute to business analysis and reporting.
• Cultivate a customer-centric store culture.
• Lead customer strategies and CRM KPI targets.
• Assist in merchandising and inventory management.
• Develop and implement Retail Action Plan.
• Engage and develop client relationships across channels.
• Manage store operations, scheduling, and policy adherence.
• Provide feedback to management.

Skills

Sales leadership

Customer service

Retail analytics

Communication skills

Organizational skills

Team building

Flexibility with retail hours

Education

Bachelor's Degree in a related field

Tools

Microsoft Office

Job description

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

The Assistant Store Manager is a preparatory role to the Store Manager and parallels the floor manager's leadership presence. The ASM is a transformative leader, who serves as the key strategic partner to the Store Manager on all facets of the operation of their store. This individual is responsible for the development of a subset of selling leadership while indirectly leading all frontline leadership toward common goals. The ASM sets the standard for an outstanding customer shopping experience and drives the engagement of their team while strengthening relations and team spirit across the business.

RESPONSIBILITIES

• Deliver performance metrics to plan in store
• Analyze store metrics and partner with Store Manager to drive sales with both internal and external clients
• Contribute to daily/weekly/monthly business analysis and reporting
• Cultivate a customer-centric store culture; be a vocal advocate for needed improvements to support the in-store customer experience
• Actively model outstanding customer care; participate in and lead the execution of top customer strategies
• Achieve CRM KPI targets
• Assist Store Manager with the development and implementation of Retail Action Plan
• Provide constructive feedback to Management on Store performance
• Execute merchandising strategies and provide suggestions based on sell-through
• Partner with Store Manager to drive Associate engagement by building teams committed to a diverse and inclusive environment, supporting a culture of learning and development, and providing consistent feedback that drives employee engagement and retention
• Partner with the Store Manager to engage and develop client relationships through multiple channels
• People Management when Store Manager is absent (e.g. lead, motivate and coach team)
• Embody Diptyque values in terms of grooming, language, storytelling and behaviors and ensures the Staff is aligned
• Ensure Diptyque’s positioning as a true luxury brand by providing the highest level of client care and satisfaction
• Protect confidential company and/or client information
• Be responsible for operations of store including but not limited to: opening and closing checklists, implementation and maintenance of company policies and procedures, cash handling, updating of store manual, relevant emergency procedures, employee training and education
• Optimize store schedule, organize and plan activities ensuring that the available resources can manage the expected workload
• Help prepare and animate daily briefings
• Share and explain store performance and sales target on a daily basis to the team
• Communicate any information relative to Diptyque, the market, products and events
• Attend meetings and calls in Store Manager's absence
• Stock management and product allocation
• Assist in inventory optimization; monitor inventory levels (deliveries, saleables and non-saleables, transfers, warehouse returns)

REQUIREMENTS

• Minimum of 3 years of sales management experience in luxury retail industry; beauty experence a plus
• Bachelor’s Degree in a related field is preferred
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business; understanding of retail KPIs
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities; be self-motivated, focused and proactive
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the Beauty and Fragrance Industry
• Flexibility to work a retail schedule which will include evenings, weekends and holidays

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Hourly Rate: $29 - $30

Diptyque is committed to diversity in all its forms and considers each application carefully.