Assistant Store Manager (Bilingual)

TMX Finance Family of Companies; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

TMX Finance Family of Companies is seeking an Assistant Store Manager in Phoenix to coach Customer Service Representatives, develop supervisory skills, and drive store performance in a fast-paced environment.

You will educate customers during the loan or pawn process, manage appointments, and nurture relationships to grow business while maintaining compliance and profitability. This role requires a full-time schedule and reliable transportation.

Qualifications

• High School Diploma or equivalent required.
• 3+ months of experience in a key holder, supervisory, or leadership role.
• Excellent verbal and written communication skills.
• Ability to work with POS, Microsoft Office, and other systems.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Must be at least 18 years old (19 in Alabama).
• Ability to pass a criminal background check including motor vehicle report and other checks.
• Physical ability to stay in a stationary position, move around, and operate a keyboard.

Responsibilities

• Coach and develop Customer Service Representatives to improve team performance.
• Educate customers during the loan or pawn process and make financial recommendations.
• Accept payments, monitor, and manage customer appointments.
• Meet company performance standards by leveraging partnerships and hosting events.
• Develop customer relationships to build new business and maintain store profitability.
• Provide support and development to staff to improve team potential.
• Maintain customer information in the POS system with accuracy and integrity.
• Ensure compliance with company policies and local, state, and federal laws.
• Utilize personal vehicle to complete deposits and company business.
• Work in a fast-paced environment and handle multiple tasks to meet targets.
• Communicate effectively with customers and Team Members.

Skills

Leadership

Customer service

Verbal communication

Written communication

Microsoft Office

POS system

Driver's license

Team coaching

Education

High School Diploma

Associate degree or higher

Tools

Microsoft Office

Point of Sale (POS) system

Job description

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to help coach and development our Customer Service Representatives while developing your supervisory skills. You will play a key role in helping your team produce results while in a fast-paced, dynamic environment and we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine. Responsibilities:

Overview: As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to help coach and development our Customer Service Representatives while developing your supervisory skills. You will play a key role in helping your team produce results while in a fast-paced, dynamic environment and we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine. Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.
Maintain customer information in the Point of Sale system with accuracy and integrity.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*. Qualifications:

• High School Diploma or equivalent required
• 3+ months of experience and proven success in a key holder, supervisory, or leadership role
• Excellent verbal and written communication skills
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Associate degree or higher
• Experience in retail, sales, or financial industry
• Bilingual English/Spanish is a plus and may be required for certain locations