Assistant Store Manager-Ballantyne East Store

Goodwill Industries of the Southern Piedmont, Inc.; Charlotte (NC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Starting pay

Merit bonuses

Career development

Employee discounts

Full-time benefits

Job summary

Goodwill Industries of the Southern Piedmont in Charlotte, NC is seeking an Assistant Store Manager to help lead the daily operations of a Goodwill retail store and donation center. You’ll support the Store Manager in creating a positive, productive environment for customers and staff.

Your responsibilities include driving sales and production, recruiting and onboarding, training, reviewing deposits and reports, coordinating inventory, and ensuring security.

Qualifications

• High school diploma or GED.
• At least 2 years of retail management experience.
• Regular physical activity and ability to lift up to 50 pounds occasionally.

Responsibilities

• Lead store activities to ensure strong sales and production performance.
• Recruit, interview, hire, and onboard new team members.
• Train and develop staff in alignment with company standards.
• Review daily sales reports, deposits, and financial procedures.
• Coordinate product flow and shipments to meet inventory goals.
• Open/close the store, manage deposits, and secure the building.
• Provide excellent customer and donor service, resolving complaints.
• Supervise processing of donated goods for quality and sales readiness.
• Organize merchandise by category and color; motivate team with feedback.
• Report maintenance needs and safety concerns to leadership.

Skills

Retail management

Leadership

Customer service

Staff training

Operations

Education

High school diploma or GED

Job description

This role offers the opportunity to earn quarterly incentive pay based on store performance, giving you the chance to be rewarded for helping exceed net income goals. Eligible team members can earn additional quarterly payouts, with the potential to earn up to over $1,000 per quarter based on results.

About Us

At Goodwill, we believe in the power of work to change lives. Our retail stores and donation centers support our mission by generating revenue to fund job training, employment placement services, and other community programs.

We offer:

• Starting pay of $20.95/hour
• Annual merit increases & production bonuses
• Free career development and skill-building classes
• Generous employee discounts
• Full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement

Join a team where your work creates meaningful change.

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What You’ll Do

As an Assistant Store Manager, you'll help lead the daily operations of a Goodwill retail store and donation center. You’ll support the Store Manager in creating a positive, productive environment for both customers and employees. Your key responsibilities include:

• Lead store activities to ensure strong sales and production performance
• Support recruitment, interviewing, hiring, and onboarding of new team members
• Train and develop staff in alignment with company standards
• Review and verify daily sales reports, deposits, and financial procedures
• Coordinate product flow and shipments to ensure inventory meets sales goals
• Open and close the store, manage deposits, and secure the building
• Provide excellent customer and donor service, including resolving complaints
• Supervise the processing of donated goods to ensure quality and sales readiness
• Organize and rotate merchandise by category and color
• Encourage team motivation through communication and performance feedback
• Report maintenance needs and safety concerns to store leadership
• Act as Store Manager in their absence

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Requirements

What We’re Looking For

A natural leader with strong organizational skills and a passion for retail operations and team development. You’re customer-focused, hands-on, and thrive in a fast-paced environment.

Requirements include:

• High school diploma or GED
• At least 2 years of retail management experience (or equivalent education/experience)
• This job keeps you engaged and active! Most of the time, you'll be talking, listening, standing, or walking. You'll frequently use your hands, reach, push, and pull. Occasionally, you may sit, kneel, stoop, throw, or twist. Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds, is required. Strong close, color, and depth vision are essential. Some local travel is involved.