Assistant Store Manager- Aurora, OH

Michael Kors; Aurora (OH); Hybrid; USD 29.000 - 37.000; Vollzeit

Zusammenfassung

Capri Holdings Limited seeks an Assist Store Manager for our Aurora, OH store. You will support daily operations, drive sales, deliver exceptional customer service and manage merchandising under the Store Manager’s guidance.

Responsibilities include staff recruitment and training, inventory and cash controls, and HR support. Requires at least 3 years retail with 1–2 years specialty management; Capri is an equal opportunity employer.

Qualifikationen

• Minimum 3 years retail experience with 1-2 years specialty management.
• Capri Holdings is an equal employment opportunity employer.

Aufgaben

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communication of business results.
• Ensure high level of customer service and lead by example.
• Develop staff sales techniques and assist in developing associates’ sales techniques.
• Maintain sales policies and procedures.
• Demonstrate knowledge of merchandise and train staff on product knowledge.
• Keep abreast of fashion trends and market shifts.
• Collaborate in risk management, security, cash controls and inventory management.
• Support staff training on register usage and maintenance.
• Participate in inventories and cash control procedures.
• Assist in merchandising/visual directives and ensure floor is neat and well-presented.
• Communicate inventory needs to support business goals.
• Assist in recruitment, training and development of staff.
• Support payroll integrity and HR processes.

Kenntnisse

Retail sales

Customer service

Team leadership

Merchandising

Cash handling

Tools

POS system

Jobbeschreibung

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.MAIN JOB OBJECTIVE SALES GENERATION ESSENTIAL JOB RESPONSIBILITIES • Meet personal and store sales goals • Assist in the tracking, monitoring, and communication of business results • Ensure an elevated level of sales and service is practiced by all associates; lead by example • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales • Ensure all sales related policies and procedures are maintained • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff • Maintain a keen interest in the fashion industry and market trendsCUSTOMER SERVICE • Ensure all associates provide the highest level of customer service • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books • Resolve all client problems and complaints quickly and effectively • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)OPERATIONS • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management • Support and assist in staff training in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Participate in inventories • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash • Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basisMERCHANDISING/VISUAL • Assist in the implementation and maintenance of all merchandising/visual directives • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times • Ensure deliveries are properly processed in a timely manner • Identify and communicate product concerns in a timely manner • Communicate inventory needs to support the business goalHUMAN RESOURCES • Assist in the recruitment, training and development of staff • Assist in ensuring the integrity of payroll and the payroll process • Continually evaluate the performance of each associate and provide constant feedback to ensure results • Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary • Support and provide follow-up for all training programs, seminars etc. • Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times • Sales Supervisor(s)Minimum 3 years retail experience with 1-2 years specialty management—The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail] compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.Compensation Range:21.00 - 27.00 USD