Assistant Store Manager - 91

WSS; Las Vegas (NV); On-site; USD 24,000 - 25,000; Full time

Job summary

WSS is seeking an Assistant Manager at our Las Vegas, NV store to lead Team Members, drive sales, and ensure operational excellence. You will act as Manager on Duty in the Store Manager's absence and uphold company policies while delivering exceptional customer service.

Requirements include a High School diploma and 3+ years in retail management. The role demands strong leadership, communication, and organizational skills, plus proficiency with Microsoft Office and POS systems.

Qualifications

• High school diploma (Required).
• 3+ years retail management experience preferred.
• Strong communication, leadership, and organizational skills required.
• Proficient in Microsoft Office, POS, and time keeping systems; ability to read financial reports.

Responsibilities

• Coach and demonstrate WSS business objectives (Customer Service Focus by Greeting the Customer, Knowing the Business, Proper Pricing, Product Availability, Asset Protection, Safety, Cashwrap, Back Office).
• Motivate Team Members to meet sales and productivity goals.
• Ensure team has in-depth product knowledge and delivers on-floor leadership.
• Lead on the sales floor and drive customer engagement and loyalty.
• Collaborate with management to identify opportunities to support sales and set business strategies.
• Analyze reports to determine business needs and inform Store Manager of strategies.
• Maintain store appearance and greet customers to build connections and loyalty.
• Handle customer issues to improve overall satisfaction.

Skills

Strong communication

Leadership

Organizational skills

Customer service

Education

High school diploma

Job description

• Location 4440 E Charleston Blvd,Las Vegas, NV, 89104,United States
• Base Pay $17.50 - $18.00 / Hour
• Job Category Retail, Management
• Employee Type FTSTR-NV
• Required Degree High school
• Manage Others Yes

Contact information

• Name store 91
• Phone [phone]
• Email [e-mail]

Description

OVER V I EW

Lead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager

RES P ONS I BIL I TIES

Driving Results

• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Continuously motivate Team Members to meet assigned sales and productivity goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Demonstrate sales leadership for Team Members by playing an active role on the sales floor
• Collaborate with other members of Management to identify opportunities to support sales
• Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies
• Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
• Effectively handle customer issues; continuously improve overall customer satisfaction

Operational Excellence

• Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
• Monitor and verify incoming/outgoing product deliveries
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Assist in controlling store expenses and maintaining budgets; maximize expenses

Developing World Class Teams

• Assist with recruiting, interviewing and selection process of Team Members
• Train, coach and develop Team Members in all areas of the business
• Hold team accountable for their performance; provide coaching and consults with Store Manager to deliver counseling
• Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program

Physical Demands

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in each day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder

  Position Type and Expected Hours of Work

  • Excellent communication skills to connect effectively with customers and co-workers
  • Models team values which support our core values and company culture
  • Excellent leadership, organizational and time management skills
  • Possess a self-starter attitude
  • Exhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems
  • Ability to understand financial reports
  • Ability to analyze problems and provide practical solutions
  • Ability to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.
  • Ability to stand/walk for approximately 8-10 hours per day"li>
  • Proven track record of delivering exceptional customer service
  • Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPI’s
  • Ability to coach, challenge and develop a team to grow professionally and achieve a common goal
  • Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
  • Available to relocate within a 25-mile radius based upon the needs of the business

  Required Education/ Experience

  High school diploma: some college preferred

  Internal Candidates: Must successfully complete the Assistant Manager-In-Training Program

  ABOUT WSS:

  WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

  Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

  WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

  Requirements

  • High school diploma with 3+ years of retail management experience preferred.
  • Must have strong communication, leadership, and organizational skills.
  • Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
  • Proven track record in customer service and team development is essential.
  • Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
  • Flexibility in working hours, including weekends and holidays& occasional overnights .
  • Ability to work within a 25-mile radius

  Summary

  About WSS

  WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

  Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.

  WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.