Assistant Store Manager 87008 Bountiful Utah

Sally Beauty; West Bountiful (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

Sally Beauty is seeking an Assistant Manager in West Bountiful, Utah. The successful candidate will oversee store operations, develop and lead a team of associates, and ensure an exceptional customer experience. Key responsibilities include supporting store management, monitoring sales and performance metrics, and engaging with customers.

The role requires strong leadership skills, prior retail management experience, and a high school diploma. Sally Beauty values diversity and inclusivity, making this a welcoming workplace.

Qualifications

• 3+ years retail sales/customer service experience preferred.
• 1+ year of prior management experience preferred.
• Ability to lead a team and effectively communicate.

Responsibilities

• Provide supervision and support for associates.
• Engage, train, and develop teams.
• Ensure execution of company processes.

Skills

Retail sales and customer service experience

Leadership and team development

Effective communication

Education

High School Diploma or equivalent

Job description

Essential Function

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experience, overseeing all store operations, and maintaining brand standards. They develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present.

Job Description

Cosmo Prof

Job Title: Assistant Manager

Primary Duties

• 30% Brand: Provide supervision and support the direction planning of associates' daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensure all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Act as main point of contact to resolve customer issues and concerns. Analyze store trends and anticipate customer demands.
• 30% People: Engage, train and develop teams to achieve positive results. Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required. Identify strengths and opportunities for each associate and effectively address by coaching or counseling. Hold team accountable to company policies and expectations. Maintain positive associate relations by resolving concerns and keeping associates informed of relevant company information. Build strong working relationships with store manager peers. Maintain consistent and timely communication with AM/DM. Foster an environment of diversity, inclusion and belonging.
• 30% Operations: Ensure execution of all company processes through training, management, analysis and continuous improvement. Ensure all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manage inventory through ordering and shipment processing. Manage payroll hours to meet the needs of business and schedule appropriately. Ensure all store opening and closing procedures are performed correctly. Provide timely and accurate follow‑through with company directives, assignments and projects.
• 10% Safety/Loss Prevention: Ensure the store environment is safe at all times for associates and customers; enforce all policies and procedures. Protect company assets by ensuring inventory and cash control procedures are followed in store as they relate to shrink, damages, banking, etc. Analyze and utilize all available reporting, tools and technology. Ensure stores are compliant with all HAZMAT training and execution.

Knowledge, Skills/Abilities and Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.
• Ability to lead or support a team of associates to meet business objectives.
• Can effectively communicate with team and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license desirable, but not required.

Competencies

• Passionate Learner
• Desire to grow and learn
• Flexible Agile Adapter
• Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations
• Talent Builder
• Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success
• Effective Communicator
• Expresses information in a candid, straightforward way, creating an engaging and inviting, open environment
• Team Builder
• Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the company. Understands the importance of inclusion.
• Customer Focused Partner
• Understands and works to meet the needs of external and internal customers
• Results Driver
• Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates determination to succeed.
• Strategic Thinker
• Demonstrates vision and broad perspective to drive business performance
• Big Picture Thinker
• Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate.
• Problem Solver Decision Maker
• Analyzes information and objectively evaluates alternatives to make sound decisions.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The amount of discretion or freedom this position has

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions / Physical Requirements

• The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above‑average agility and dexterity. May be required to work in other stores from time to time.
• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

About Us

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high‑quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity. Our inclusivity and self‑expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!