Assistant Store Manager

Goodwill Industries International, Inc.; Westminster (MD); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

401K

HRA

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Monocacy Valley in Westminster, MD is seeking a Retail Store Manager to lead daily sales floor operations and drive store performance. You will supervise team members, ensure excellent donor and customer service, and coordinate with support areas to maintain budgeted payroll and expenses.

As a key holder and backup to the Store Manager, you will travel to other GCNA locations as needed, deliver training, and uphold Goodwill brand standards while promoting community impact.

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One-year work experience in Retail Management is required.
• One-year customer service experience is required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.

Responsibilities

• Lead daily sales floor operations to meet income and production goals.
• Monitor inventory levels and floor appearance to support sales targets.
• Manage payroll costs and operating expenses within budget.
• Deliver excellent customer service to donors and customers.
• Lead and train store team Members; de-escalate customer situations.
• Serve as key holder and backup to Store Manager; close shifts.
• Coordinate with support areas to ensure policy compliance; travel to other GCNA locations as needed.

Skills

Retail management

Customer service

Microsoft Office

English proficiency

Background check

Drug screening

Education

High School Diploma or GED

Job description

200 Baltimore Boulevard Westminster Maryland, 21157,Starting Pay:$50,958.00 AnnualThis position is eligible for a monthly performance bonus of up to $1,000 based on performance goals.Position Description:Leads the daily operations of the sales floor at a Retail Store location for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities to help fund the Goodwill mission of ending unemployment. Assists with leading production room as appropriate. Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team Members.Essential Duties and Responsibilities:Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.Ensures payroll costs and operating costs are managed to budget.Ensures Team Members deliver excellent customer service to donors and customers.Works to de-escalate customer situations while finding an appropriate solution.Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.Partners with community businesses and organizations to promote Goodwill mission.Serves as a Goodwill ambassador to the community.Leads the day-to-day operations of the sales floor.Ensures that Retail Store Associates and Customer Service Manager are well-trained and fulfill their duties and responsibilities.Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.Processes complex sales transactions, including customer returns.Ensures that Team Members are operating per company standards and procedures.Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.Transfers to different stores at any given moment due to business needs.Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.Builds a high-performing team.Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.Plays critical role in driving company culture change efforts and change management processes.Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.Performs other related duties, as assigned.Minimum Qualifications (Education, Experience, Skills):High School Diploma, GED, or equivalent work experienceOne-year work experience in Retail Management requiredOne-year customer service experience requiredProficient in Microsoft Office SuiteAbility to pass a background check and drug screen, where applicable for positionAbility to speak and read English proficientlyYou will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:5 Medical PlansEmployer Funded Health Reimbursement Account (HRA)3 Dental PlansVision Plan401KEmployer Paid Life InsuranceEmployee Assistance Program (EAP)Paid Time Off; Sick and VacationPaid HolidaysThese are just a few highlights of our key benefit offerings!Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.