Assistant Store Manager

O'Reilly Automotive Stores; Wellington (OH); On-site; USD 31,519,000 - 48,712,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions from

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Automotive Stores in Wellington, OH is seeking a Sales Specialist/Store Team Leader to guide customer service excellence for retail and professional customers. You will supervise showroom service levels and support the store manager with staffing, coaching, and training to ensure top performance.

You will participate in hiring, processing orders, and ensuring accurate invoicing, while upholding company policies and inventory controls.

Qualifications

• Sales Specialist Training, Assistant Manager Certification and RSS Certification
• Fluency in multiple languages (Spanish is highly desired)
• O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Collaborate with store manager to staff the retail sales counter during peak hours.
• Assist in hiring tasks, interviews, and candidate evaluation with management.
• Process buy online/ship to store, hub and store to store transfers and DC add orders.
• Ensure returns and exchanges are processed accurately and refunds issued properly.
• Ensure merchandise is invoiced before leaving the store and proper policy adherence.
• Assist in opening/closing duties, cash handling, and security procedures.

Job description

$11.00 - $17.00 hourly

O'Reilly Automotive Stores

Wellington, OH 44090

ESSENTIAL JOB FUNCTIONS

Lead the store team members in providing excellent customer service to retail and professional customers.

Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)

Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.)

Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Make sure telephone is answered according to company policy.

Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.

Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.

Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.

Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.

Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.

Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.

Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Sales Specialist Training, Assistant Manager Certification and RSS Certification

Desired:

Certified Parts Professional Certification; ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.