Assistant Store Manager

NAPA Auto Parts; Wayland (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts industry is seeking an Assistant Store Manager for their Wayland location. This role involves leading a team, managing store operations, and ensuring excellent customer service. Ideal candidates will have a high school diploma, experience in the automotive sector, and a passion for customer care. Join a supportive environment that values career development and offers excellent health benefits.

Benefits

Excellent health benefits

401K

Supportive environment for career development

Qualifications

• Experience in the automotive aftermarket service industry or willingness to learn automotive basics.
• Ability to thrive in a fast-paced and complex environment.
• Knowledge of cataloging and inventory management systems.

Responsibilities

• Lead a successful team and manage store operations to maximize sales.
• Drive customer relationships and ensure a positive experience.
• Handle inventory protection and operational issues.

Skills

Customer care

Leadership

Inventory management

Sales

Education

High school diploma or equivalent

Technical or trade school courses or degree

Job description

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Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Partner with your teammates to drive company initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career—the opportunities are endless!

A Day In The Life

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits, and customer service
• Build, coach, train, and engage the crew team to deliver superior customer care and business results
• Handle inventory protection, asset management, operational, and safety issues
• Ensure cleanliness and readiness of delivery vehicles, sales floor, stockroom, and outside areas
• Drive NAPA operational and marketing programs while continuously improving processes and procedures
• Grow customer relationships, assist with sales/service questions, and ensure a positive experience both in-store and on the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience in the automotive aftermarket service industry or hobby/DIY world, or willingness to learn automotive basics
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced and complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift 60 lbs in certain situations

Preferred Skills

• Background or passion in automotive, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in parts stores, auto body/collision, retail, or fast food management
• Customer-centric mindset
• ASE Certifications
• NAPA Know How

Why NAPA?

• Excellent health benefits and 401K
• Stable Fortune 200 company with a family-like culture
• Supportive environment for career development

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GPC is an equal opportunity employer, committed to diversity and inclusion.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail