Assistant Store Manager

Dobbs-Tire-; Waterloo (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

Dobbs Tire and Auto Centers in Waterloo, IL is seeking an Assistant Store Manager to help lead the daily operations of our automotive service center. You will assist in driving sales, service, and repair activities while coaching staff and promoting exceptional customer service.

The role requires a hands-on leader with a strong work ethic, able to manage staffing, uphold safety standards, and meet profitability targets. Salary ranges from $65,000 to $85,000 annually.

Qualifications

• Proven experience in a retail or service-based environment.
• Ability to coach and develop store staff.
• Strong focus on customer satisfaction and results.
• Comfort with achieving financial and operational goals.

Responsibilities

• Assist the Store Manager in leading retail and service teams.
• Support selling, servicing, and repairing vehicles to drive efficiency.
• Train, coach, and mentor employees on repair procedures and customer service standards.
• Create and maintain staff schedules to cover all operating hours.
• Review sales and operational performance data and implement improvement strategies.
• Ensure safety and compliance with company policies and regulatory requirements.

Skills

Coaching

Customer service

Sales

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Store Manager

Asst Store Manager Full Time Sales Waterloo, IL, US

Salary Range: $65,000.00 To $85,000.00 Annually

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Assistant Store Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969inCleveland,OH.Together,wehavegrownintoarapidlyexpanding,multi-marketautomotiveserviceorganization that willoperateacross eight states in 2026, with continued growth on the horizon. Across all locations, customers can expectafullselectionofqualitytirebrandsandcomprehensiveautomotiveservices,rangingfromroutinemaintenanceto advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking an Assistant Store Manager to support the Store Manager in leading the daily operations of the automotive service center, ensuring all sales, service, and repair activities are performed efficiently, safely, and profitably. This roleassistswith coaching and developing store staff,maintainingappropriate staffinglevels, and promoting a culture of exceptional customer service. The Assistant Store Manager helpsmonitorsales performance,identifiesopportunities for improvement, and supports the implementation of strategies to achieve financial and operational goals. The ideal candidate will have proven experience in a retail or service-based environment,high standardsfor customer satisfaction, and a strong work ethic with a hands‑on approach to achieving results.

ROLES AND RESPONSIBILITIES:

• Assist the Store Manager in leading retail and service teams, including participation in hiring, performance management, coaching, corrective action, and compensation‑related decisions.
• Support the direction of store staff in selling, servicing, and repairing vehicles to drive efficiency, quality, and profitability.
• Demonstrate a strong understanding of store performance KPIs, including gross profit, tire sales, and service revenue, and help lead the team toward achieving targets.
• Train, coach, and mentor employees on proper repair and maintenance procedures, customer service standards, and operational best practices.
• Create and maintain schedules for front‑of‑house and back‑of‑shop employees to ensure appropriate staffing during all operating hours, including store opening and closing.
• Review sales and operational performance data, identify opportunities for improvement, and assist in implementing strategies to achieve financial and operational goals.
• Support inventory management, including ordering, tracking, and accounting for equipment, replacement parts, and tires.
• Assist with general housekeeping, facility upkeep, and hands‑on operational tasks as needed, including stocking, organizing, and other store support activities.
• Recommend and support technical training initiatives to promote continuous skill development across all technician levels.
• Ensure all store operations are conducted safely, efficiently, and in compliance with company policies, procedures, and regulatory requirements.
• Help foster a culture of safety, accountability, and operational excellence within the sales and service teams in partnership with the Store Manager.
• Maintain flexibility to work varied schedules, including early mornings, evenings, and weekends, to meet business and customer needs.
• Perform additional duties as assigned by leadership.

SUCCESS FACTORS:

• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perf orm a fast‑paced/high volume environment.
• A high level of time management, accountability, and prioritization skills.
• Ability to be organized, problem solve and be solution‑oriented.
• Self‑motivated, goal‑oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly customer‑centric and master relationship builder.

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Extended periods of standing, sitting and walking within a fast‑paced retail sales environment.

EXPERIENCE AND EDUCATION:

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre‑employment screenings.

Signature: _________________________ Date: _________________________