Assistant Store Manager

Miniso; Village of Lake Grove (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Miniso is seeking an Assistant Store Manager in New York to support the Store Manager in daily operations and exceptional customer service. You will coach a dynamic team, maintain visual and operational standards, and drive sales performance while promoting loyalty through the membership program.

You will mentor trainees, assist in inventory control, and handle administrative tasks. The role requires leadership, adaptability, and a flexible schedule including nights and weekends.

Qualifications

• High school diploma or equivalent required; Associate degree or higher preferred.
• 1+ years of experience in retail management, with a strong track record of leading teams.
• Willingness to relocate or manage additional stores as needed.
• Ability to travel between locations is required.
• Proven successful retail management experience.
• Strong leadership, organizational and customer management skills.
• Excellent communication and interpersonal abilities.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Assist Store Manager in overseeing daily operations and customer service.
• Lead a team of Shift Leads and Sales Associates.
• Promote Miniso mission and core values.
• Drive sales performance and merchandise standards.
• Engage membership program to grow sign-ups and loyalty.
• Mentor trainees, achieve sales targets and drive growth.
• Assist inventory management, shipments, damages, and returns.
• Support recruitment, staffing and retention.
• Manage administrative tasks and staff scheduling per policy.
• Provide feedback to improve growth and accountability.
• Collaborate with Loss Prevention to address shrink.
• Ensure cash handling follows procedures and store is clean and safe.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Customer management

Flexibility

Team coaching

Sales-driven

Adaptability

Education

High school diploma or equivalent

Associate degree or higher in Business Administration/Organizational Behavior/Hospitality or related

Job description

Job Summary

The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. This role includes coaching team members, maintaining visual and operational standards, and implementing strategies to achieve sales and productivity goals.

Essential Job Functions

• Will report directly to the Store Manager and lead a dynamic team of Shift Leads and Sales Associates.
• Expected to consistently embody and promote the mission and core values of Miniso in every aspect of your role.
• Responsibility will be to support the Store Manager in ensuring smooth store operations, which includes delivering exceptional customer service, maintaining merchandising standards, adhering to operational procedures, and driving sales performance.
• Drive customer engagement with the membership program, actively promoting sign-ups and building loyalty to increase both retention and sales performance.
• Support the Store Manager by mentoring trainee associates, achieving sales targets, and driving business growth.
• Support management of inventory levels, processing shipments, handling damages and returns, and managing supplies.
• Assist in the recruitment process for store talent, training, staffing, and retention.
• Support the Store Manager with all administrative tasks, ensuring strict adherence to policies and procedures, including staff scheduling, inventory management, and compliance with Miniso handbook guidelines.
• Help ensure the store remains in top condition and adheres to visual merchandising standards by communicating insights and feedback to the Store Manager.
• Capable in delivering constructive feedback that promotes both recognition and accountability, fostering a culture of growth and continuous improvement within the team.
• Work closely with the Store Manager and Loss Prevention Team to address internal and external shrink in alignment with company policies and procedures.
• Achieve sales targets by training, motivating, mentoring, and offering constructive feedback to the sales team.
• Manage cash-handling tasks, ensure strict adherence to standard operating procedures, and create a clean, safe environment for both associates and customers.

Additional Qualifications

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Proven successful experience in retail management.
• Strong leadership, organizational, and customer management skills.
• Excellent communication and interpersonal abilities.
• Ability to relocate or manage additional stores based on business needs.
• Ability to travel between locations is required.

Education & Experience

• High school diploma or equivalent required; Associate degree or higher in Business Administration, Organizational Behavior, Hospitality or related degrees is preferred.
• 1+ years of experience in retail management, with a strong track record of leading teams.

Pay Range

USD $18.00 - USD $25.00 /Hr.