Assistant Store Manager

Turkey Hill; Temple (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Turkey Hill in Temple, PA seeks an Assistant Manager to join a leadership team focused on an exceptional guest shopping experience. You will support the Store Manager in team development, training, scheduling, and driving sales while upholding Company values and standards.

The role emphasizes coaching, guest service excellence, merchandising, and operations to ensure consistent appearance, cleanliness, and in-stock levels. Must be flexible for second shifts, weekends, and holidays.

Qualifications

• 1 year retail or food experience; must complete Assistant Manager Training program
• 2 years in retail or leadership role preferred
• ServSafe/ Food Safety certification is a plus but not mandatory

Responsibilities

• Coach and monitor guest service behaviors to greet guests warmly and make it right
• Support Store Manager in building a strong team through training, scheduling and coaching
• Partner with Store Manager to achieve promotions, sales goals and store controls
• Maintain store appearance and cleanliness, including coffee station and restrooms
• Ensure product levels, stock rotation and 100% in-stock availability
• Assist with safety programs, merchandising and other guidelines for food service
• Perform duties as assigned and work essential functions with/without accommodations

Skills

Guest service

Coaching

Team leadership

Computer skills

Education

High School or GED

Associate/Bachelor's degree preferred

Tools

ServSafe / Food Safety certification

Job description

Position Summary:

If you are a high energy, outgoing person who loves to help and lead others and is looking to join a leadership team that is committed to creating a great place to work and even better shopping experience for our guests, this job is for you! Assistant Managers support the Store Manager and other team members in delivering an exceptional guest shopping experience.

Responsibilities:

• Manages the store team’s Guest Service behaviors, providing coaching to ensure that they are greeting all guests in a friendly manner to make them feel welcomed, appreciated, and always “make it right” for our guests.
• While covering the location, will support the Store manager in building and developing a strong team with effective training, scheduling, coaching, and supporting a working environment that promotes engagement and living the Company values
• Partner with Store Manager to achieve operational excellence, and hit financial objectives on store promotions, sales objectives, controls etc.
• Assist with achieving overall appearance and cleanliness of the store (inside and out) ensuring that the coffee station is clean and stocked; the food service area is spotless and the bathrooms are sparkling clean, delegating and directing team to maintain condition levels up to Company’s standard.
• Assist with quality control, merchandising, safety programs and other guidelines in place for successful food service operation. Monitor product levels on the sales floor, including coolers and freezers, rotating stock and keeping product levels full so that we have what our guests’ desire and achieve the Company goal of 100% in-stock at all times.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge in SM’s absence.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Working Relationships:

Store team members, Store Manager, District Manager, and various Corporate personnel and vendors

Minimum Education:

High School or GED

Preferred Education:

N/A

Minimum Experience:

1 year retail or food experience – must complete Assistant Manager Training program before assigned in this role

Preferred Experience:

1-2 year in retail, guest service or restaurant, in a leadership role

Preferred Licenses/Certifications and Skills:

ServSafe /Food Safety certification a plus but not mandatory

Soft Skills:

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others
• Computer skills are helpful

Scheduling:

This position is scheduled primarily on second shifts, opposite the Store Manager and must be able to work nights, weekends and holidays.

Hours & Conditions:

Full time – 40 hours maximum

Travel:

5-10% to cover store and to attend meetings. Ability to deliver deposits to the bank independently (where applicable) and have own vehicle to do so.

Physical Requirements:

Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.

Other:

Specialized attire required in food establishments (hats or visors, gloves etc. provided)

Desired Previous Job Experience

2 years retail management experience or 2 years non-retail management experience. Associate’s or Bachelor’s Degree. Stable work history. Proficient computer skills.