Assistant Store Manager

Stop & Shop; Stratford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Associate discounts

Career growth opportunities

Professional development

Job summary

Stop & Shop in Stratford, CT is seeking a highly motivated Customer Service Manager to lead the front-end, online pick-up and cash office teams. You will drive service excellence, control costs, and ensure regulatory compliance while building a diverse, high-performing department.

Ideal candidates bring 1–3 years supervisory experience in retail, a Bachelor's in business-related field, and a track record of boosting customer satisfaction and operational efficiency. Weekend hours may be required.

Qualifications

• Supervisory or leadership experience in retail grocery.
• Strong communication and cross-functional collaboration skills.
• Proven ability to manage priorities and drive results.

Responsibilities

• Oversee daily operations of Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure targets for sales and profit are met or exceeded.
• Recruit, hire and orient staff while maintaining talent within the department.
• Train and develop team, monitor performance, and foster diversity and inclusion.
• Manage labor relations, resolve employee issues, and ensure compliance.
• Drive customer service excellence and implement process improvements.
• Monitor budgets, expenses and financial targets to achieve profitability.
• Coordinate community engagement and support local initiatives.

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

Online order systems

Job description

Category/Area of Expertise: Retail Operations
Job Requisition: 547876
Address: USA-CT-Stratford-200 E Main St
Store Code: Human Resources Brands (5148916)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we ask of you

Department Management

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations
• Accountable for leading the recruitment, hiring and employee orientation, while maintaining a high level of talent within the department

People Development and Diversity

• Direct, oversee, and evaluate the training of all Customer Service department team members
• Monitor and evaluate associate performance, implementing action plans to support professional growth
• Foster a culture of diversity and inclusion within the team
• Engage and retain associates by fostering a positive work environment

Labor Relations

• Manage labor relations to ensure compliance with company policies and labor laws
• Address and resolve employee issues and grievances in a timely and effective manner

Customer Service Excellence

• Cultivate a culture of excellence in customer service, providing best-in-class service
• Ensure all team members are trained to deliver exceptional customer service

Operational Efficiency

• Monitor and analyze key performance metrics related to customer service and sales
• Identify opportunities for process optimization and implement solutions to enhance operational performance
• Manage departmental budgets, expenses, and financial targets to achieve profitability goals

Compliance and Safety

• Ensure all departments comply with company policies and regulatory requirements
• Conduct regular safety audits and training sessions
• Maintain a clean and safe working environment for all associates

Community Engagement

• Actively engage with the local community to understand their needs and preferences
• Develop and maintain positive relationships with community organizations, schools, and other stakeholders
• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact

What you bring to the table

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, and a self-starter with a proven track record of success
• Strong ability to influence and communicate effectively across different functions
• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders
• High level of customer service skills, with a genuine passion for exceeding customer expectations
• Creative and strategic thinking abilities to drive innovation and continuous improvement
• Effective organizational and time management skills to ensure efficient operations
• Ability to work flexible hours, including weekends and holidays

What we bring to the table

• Culture committed to celebrating diverse backgrounds and experiences
• Comprehensive benefits
• Opportunities for professional development and career growth
• Associate discounts
• Team of associates dedicated to serving our local customers and supporting our communities

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.