Assistant Store Manager

AutoZone; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

AutoZone in Richmond, VA invites an Assistant Store Manager to energize teams and drive sales in a fast-paced retail environment. You’ll support daily store operations, lead by example, and develop talent to deliver WOW! customer service.

With strong leadership, clear communication, and a passion for results, you’ll help maintain store standards, manage budgets, and ensure safe, efficient operations while creating a positive, engaging shopping experience for customers.

Qualifications

• Proven leadership experience in a retail setting.
• Strong communication and decision-making skills.
• Ability to drive sales and manage store performance.
• Demonstrates integrity and professionalism in customer interactions.
• Fosters a positive work culture and develops talent.

Responsibilities

• Lead and develop store personnel to maintain a high-performance team.
• Ensure clear, effective communication with staff and customers.
• Help meet sales targets and optimize inventory and cash flow.
• Oversee store operations, processes, and compliance in the absence of leadership.
• Deliver WOW! customer service and resolve issues to positive outcomes.
• Drive operational efficiency through merchandising and store presentation.
• Enforce PPE use and safety protocols; support risk management.
• Assist in budgeting and monitor expenses to maximize profitability.

Skills

Leadership

Communication

Sales-driven

Integrity

Team engagement

Job description

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership, clear communication, and a passion for WOW! customer service, you’ll play a key role in shaping store success and developing future talent.

• Leadership & Team Development – Assist the Store Manager in recruiting, supervising, scheduling, training, and developing store personnel to maintain a high-performance team.
• Communication Excellence – Ensure clear and effective communication with employees and customers, fostering a positive, engaging environment.
• Metrics Mindedness & Sales Growth – Help meet sales targets, maintain accurate inventory levels, and optimize cash flow to drive store performance.
• Structure & Process Orientation – Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or Commercial Sales Manager.
• Customer Service Leadership – Ensure customers receive WOW! service, resolve concerns proactively, and transform complaints into positive experiences.
• Operational Efficiency – leads company initiatives by ensuring maximum productivity, training, and retention of high-performing employees, while maintaining operational efficiency through effective store merchandising, creating a clean, organized, and visually appealing shopping environment.
• Risk & Safety Compliance – Enforce Personal Protective Equipment (PPE) use, promote workplace safety, and assist in risk management activities.
• Financial Oversight – Support budgeting efforts, analyze Profit & Loss statements, and monitor expense controls to maximize profitability.

What We Are Looking For

• Basic automotive parts knowledge.
• Proven leadership experience with strong communication, decision-making, and sales-driving skills.
• Demonstrates integrity, professionalism, and commitment to customer satisfaction
• Thrives in fast-paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements
• Ability to lift, load, and deliver merchandise with attention to safety and accuracy.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

You’ll Go The Extra Mile If You Have

• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Service Excellence (ASE) Certification preferred