Assistant Store Manager

NAPA Auto Parts; Post Falls (ID); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Assistant Store Manager to lead a dynamic team in delivering exceptional customer service and driving store growth. This role involves managing store operations, coaching team members, and fostering a culture of engagement. With a focus on building long-term customer relationships and maximizing sales, you will thrive in a fast-paced environment. The company offers excellent health benefits, a supportive culture, and multiple career growth opportunities, making it an ideal place for those looking to advance their careers in the automotive industry.

Benefits

Excellent Health Benefits

401K

Career Growth Opportunities

Supportive Company Culture

Qualifications

• High school diploma or equivalent; technical or trade school preferred.
• Experience in automotive aftermarket or willingness to learn.

Responsibilities

• Lead a successful team and manage store operations.
• Drive customer relationships and ensure positive experiences.

Skills

Customer Service

Leadership

Inventory Management

Automotive Knowledge

Education

High School Diploma

Technical or Trade School

Tools

Cataloging Systems

Job description

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Job Description

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Know how to provide daily leadership and create and sustain a culture of employee engagement
• Partner with your teammates to drive company initiatives
• Care about people and profit
• Want to join a team where you can learn and grow your career with endless opportunities

A Day In The Life

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits, and customer service
• Build, coach, train, and engage the team to deliver superior customer care and business results
• Handle inventory protection, asset management, operational and safety issues
• Ensure cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas
• Drive NAPA operational and marketing programs while continuously improving processes
• Grow customer relationships, address sales/service questions, and ensure a positive experience both in-store and on the phone

Qualifications

• High school diploma or equivalent; technical or trade school courses or degree preferred
• Experience in the automotive aftermarket, hobby/DIY, or willingness to learn automotive topics
• Passion for customer care and building long-term relationships
• Ability to thrive in a fast-paced, complex environment
• Knowledge of cataloging and inventory management systems
• Ability to lift 60 lbs when necessary

Preferred Qualifications

• Background or passion for automotive, heavy equipment, farm, diesel, marine, or dealership industries
• Experience in parts stores, auto body/collision, retail, or fast food management
• Customer-centric mindset
• ASE Certifications
• NAPA Know How certification

Why NAPA?

• Excellent health benefits and 401K
• Stable, Fortune 200 company with a family feel
• Supportive company culture that values employee well-being
• Multiple career growth opportunities with leadership support

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