Assistant Store Manager

Michael Kors; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Michael Kors is seeking an Assistant Store Manager for its Phoenix store. You will assist in daily operations, drive sales, and supervise staff while ensuring exceptional customer service and brand standards.

Responsibilities include training, merchandising, inventory control, and collaboration with the Store Manager to maintain financial and operational targets. Prior retail leadership experience is preferred, with a focus on delivering premium service.

Qualifications

• Meet personal and store sales goals.
• Build and maintain repeat clientele via client books.
• Lead by example to elevate service levels across staff.

Responsibilities

• Meet personal and store sales goals.
• Assist in tracking, monitoring, and communicating business results.
• Ensure high level of customer service by all associates; lead by example.
• Develop staff sales techniques to maximize results.
• Maintain adherence to sales policies and procedures.
• Develop product knowledge among selling staff.
• Monitor fashion trends and market developments.
• Collaborate with store manager on risk management and operations.
• Support training on register operations and maintenance.
• Assist in inventories and cash control procedures.

Skills

Sales goals

Customer service

Leadership

Staff coaching

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! —

JOB PROFILE: ASSISTANT STORE MANAGER

REPORTS TO: Store Manager

DIVISION: Retail

Assist Store Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of the Store Manager in his/her absence.

MAIN JOB OBJECTIVE SALES GENERATION ESSENTIAL JOB RESPONSIBILITIES

• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

OPERATIONS

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

HUMAN RESOURCES

• Assist in the recruitment, training and development of staff
• Assist in ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Support and provide follow-up for all training programs, seminars etc.
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Sales Supervisor(s) DIRECT REPORTS

• Stock Supervisor(s) Minimum 3 years retail experience with 1-2 years specialty management.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

— At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including NewYork, LosAngeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, HongKong, Shanghai, and RiodeJaneiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all is a designer who has created an enduring and iconic luxury lifestyle brand with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry.

The fashion designer also focuses on giving back. For more than 35 years he has been a passionate supporter of God’s Love We Deliver, a NewYork-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around NewYork City. In 2013, in a move to broaden his philanthropic efforts, Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products and other targeted initiatives help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over 35 million meals (and counting) to hungry children. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.