Assistant Store Manager

Shepherd; Philadelphia (Philadelphia County); On-site; USD 42,000 - 55,000; Full time

Job summary

Follett Corporation is seeking an Assistant Store Manager in Philadelphia, PA. You will assist a Market Leader or Campus Store Manager in overseeing store operations, driving sales growth, and delivering exceptional customer service experiences.

You will mentor team members, monitor store performance, and uphold Follett values and competencies. Your role includes supervising sales staff, scheduling, onboarding, merchandising, and daily cash handling while maintaining a hassle-free customer

Qualifications

• Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred; prior supervisory experience is a plus.
• Computer literacy is required; ability to operate store technology and POS.
• Effective verbal and written communication skills.

Responsibilities

• Supervises sales team members full-time, part-time, and temporary staff.
• Schedules team members’ work hours and onboarding of new hires.
• Ensures adherence to policies, procedures, and merchandising standards.
• Maintains customer service excellence and resolves escalated issues.
• Operates cash register and store computer; balances cash drawer and processes deposits.
• Assists with inventory, stocking shelves, and display maintenance.
• Acts as keyholder with opening/closing responsibilities.
• Prepares end-of-month reporting and assists with financial reconciliations.
• Performs other duties as assigned.
• Supports a drug-free workplace environment.

Skills

Retail leadership

Verbal communication

Cash handling

Computer literacy

Education

Associate's degree or equivalent

Tools

POS systems

Job description

Philadelphia, Pennsylvania, United States

Job Description

Position Overview

As an Assistant Store Manager, you will support a Market Leader or Campus Store Manager in oversight of store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

• Supervises the work activities of sales team members FT/PT and Temporary, including:
• Schedules team members' work hours
• Trains new team members FT/PT and seasonal team members hired for peak seasons
• Ensures Sales Team members follow company and store policies, procedures, and standards
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.
• General Computer Skills.
• Travel: minimal - less than 10%.

undefined

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.