Assistant Store Manager

Luxe Brands; Philadelphia (Philadelphia County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Paid Holidays

401(k) + Company Match

Employee Discount

Birthday Paid Time Off

Nectar Reward Subscription

Monthly Gym Reimbursement

Calm Subscription

Paid Training

Travel Reimbursement

Job summary

Luxe Brands is seeking an Assistant Store Manager to drive sales, deliver an outstanding customer experience, and oversee daily boutique operations. This role reports to the Store Manager and collaborates with other boutique teams to ensure brand consistency.

The position emphasizes coaching and developing a high-performing team, delivering personalized service to brides, and upholding Luxe Brands’ standard of excellence. Strong leadership and sales skills are essential.

Qualifications

• Must be 18 years of age or older.
• 1+ year of customer service and sales experience.
• 2+ years of supervisory experience.
• Availability to work full shifts on Saturdays and Sundays.
• Proficiency in reading, writing, and verbal English.
• Proficiency with POS systems and Microsoft Office.
• Preferred: bridal or luxury retail experience; bilingual (English/Spanish).

Responsibilities

• Supports the Store Manager with Stylist interviews and initial conversations.
• Assists with training and team development, including scorecards and training plans.
• Drafts store schedules and makes real-time staffing adjustments with approval by the Store Manager.
• Provides real-time coaching to team members and supports corrective actions.
• Owns customer service for the location, achieving positive surveys and reviews.
• Helps drive store performance by meeting KPIs and communicating progress to the team.
• Oversees store maintenance and ensures brand standards on the sales floor and back-of-house.
• Serves as acting Store Manager in the Store Manager’s absence.

Skills

Customer service

Sales experience

Leadership

Communication

Tools

POS systems

Microsoft Office

Job description

Description

NEW STORE COMING SOON!!!!!

Job Title:

Location:

Reports To:

FT Schedule:

Hourly Compensation:

$23-24/hour + Competitive bonus structure with store performance incentives

• Total potential earnings can reach up to $30-$38 an hour!
• We offer a competitive compensation package, with more details to be shared during the interview and offer process

Position Summary:

The Assistant Store Manager is responsible for driving both individual and store sales, delivering an exceptional customer experience, and overseeing daily operations. This role supports employee development by leading, coaching, and helping to hold the team accountable, while also fostering a positive and collaborative work environment. Reporting directly to the Store Manager, the Assistant Store Manager works closely with other boutique teams to ensure consistency across Luxe Brands. A key focus of this role is creating a personalized, memorable shopping experience for each Bride-to-Be making sure she feels confident, celebrated, and supported throughout her journey. This position requires strong sales ability, excellent customer service, and sharp attention to detail. Successful candidates are self-motivated, confident leaders with a passion for people, proven experience in building customer relationships, and a commitment to upholding Luxe Brands’ standard of excellence.

About Us:

Our purpose is to create heartfelt moments and boundless inspiration — in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget.

Founded in 2008 as a woman owned business, Luxe Brands has grown from a single boutique into 17 stores across 10 states, with plans to expand our footprint over the next 3 years. Our proven concept resonates with brides wherever we operate, and we’re now embracing the opportunities and challenges of scaling a high-growth business.

Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you’re looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.

Our Core Values

• Respectful: Foster respect + a friendly nature towards co-workers and clients.
• Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.
• Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.
• Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.
• Positive and Energetic: Maintains a positive attitude regardless of circumstances.
• Values Communication: Effectively interacts with clients and co-workers to reach a common goal.

Benefits:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Company Paid Parental Leave
• Company Paid Short Term Disability
• Birthdays Paid Time Off!
• 401(k) + Company Match
• Employee Assistance Program
• Employee Discount
• Nectar Reward Subscription
• Monthly Gym Reimbursement
• Calm Subscription
• Paid Training
• Travel Reimbursement

Key Success Indicators for This Role:

• Works seamlessly with team members to achieve sales goals, setting the example for teamwork and cooperation
• Goal-oriented, with a focus on delivering exceptional customer experiences
• Naturally leads, motivates, and develops a high-performing team, fostering continuous improvement
• Holds self and others to high standards, with a strong belief in “inspect what you expect”
• Anticipates needs, identifies opportunities, and maintains impeccable accuracy in all aspects of the role
• Consistently punctual, dependable, and flexible in adjusting priorities to meet business needs
• Embraces a “we over me” mentality, prioritizing the success of the team above individual recognition
• Excels at managing multiple priorities while staying organized and responsive to shifting tasks
• Welcomes and quickly applies feedback to improve performance
• Communicates confidently about designers, garment fit, and construction details
• Handles challenges with composure, seeks manager support when needed, and de-escalates customer issues effectively
• Processes inventory accurately and supports operational processes to prevent errors
• Maintains a positive workplace culture by avoiding drama and disengaging when prompted to do so
• Understands and consistently follows both sales and operational processes

Key Responsibilities:

• Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store Manager
• Assists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through Seismic
• Drafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store Manager
• Provides real-time coaching to team members and serves as a witness during corrective actions
• Owns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issues
• Helps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the team
• Oversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeep
• Serves as acting Store Manager in the Store Manager’s absence, overseeing daily operations with support from the District Manager

Requirements

• Must be 18 years of age or older
• 1+ year of customer service and sales experience, preferably in retail or soft-lines
• 1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered
• 2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilities
• Availability to work full shifts on Saturdays and Sundays
• Proficient in reading, writing, and verbal English to effectively interact with clients and team members
• Must be able to navigate throughout the store and have the stamina to consistently support brides in an active work environment
• Ability to lift up to 35 lbs and stand for extended periods
• Proficiency in POS systems and Microsoft Office
• Reliable transportation and punctuality
• Ability to manage multiple priorities in a fast-paced, client-focused environment
• Strong interpersonal skills and ability to respond professionally to clients and team members
• Maintain professionalism and composure under stress
• Effective communication and teamwork in high-pressure situations
• Successfully complete a background check.

Preferred Qualifications:

• Experience in bridal or luxury retail.
• Success in commission-based sales environments
• Familiarity with Apple/macOS systems.
• Bilingual in English & Spanish.

Luxe Brands is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.