Assistant Store Manager

DB-Supply-LLC; Pendleton (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

DB-Supply-LLC in Pendleton, OR seeks an experienced store supervisor to assist the store manager in daily retail operations, focusing on sales, customer service, inventory, budgeting and merchandising.

The role requires at least 3 years in retail, supervisory experience, strong communication, and the ability to lead a team across shifts. Willingness to pass firearms background check; must lift up to 75 pounds; flexible shifts.

Qualifications

• 3+ years of retail sales responsibilities.
• Knowledge of inventory control, merchandising and customer service.
• Ability to communicate information, policies and procedures clearly.
• Previous supervisory experience required.
• Must pass criminal background check for firearms.

Responsibilities

• Provide customers with the highest level of service and model customer service excellence.
• Assist in preparing labor schedules to meet store goals.
• Promote and monitor service quality among staff; model core customer service values.
• Assist in hiring and maintaining appropriate staff levels for service excellence.
• Assist in conducting and/or writing performance evaluations and yearly goals.
• Discipline employees per company policies when necessary.
• Maintain training standards for product knowledge and system expertise.
• Maintain safe working conditions and address safety concerns promptly.
• Open and close the store and secure assets.
• Inspire employees to contribute to store productivity.
• Lead monthly store meetings on scheduling, goals, safety, and new product info.
• Collaborate with manager and merchandiser on merchandising plans.
• Maintain building equipment and report malfunctions.
• Step in as store manager in absence of supervisor.
• Perform other duties as assigned.

Skills

Retail sales

Inventory control

Merchandising

Customer service

Communication

Supervisory experience

Confidentiality

Education

Bachelor's degree in Business Management or related field

Job description

Description

Primary responsibility is to assist the store manager in retail operations with emphasis on Sales, Customer Service, Employee Relations, Inventory, Budgeting, Planning, Merchandising and Leadership.

Essential Functions/Duties:

• Provide customers with the highest level of service possible and instill your employees with the importance of excellent customer service.
• Assist in preparing the labor schedule to ensure that the store goals will be met through appropriate planning and organization of staff.
• Promote and monitor quality of service among staff by acting as a positive role model in developing a core customer service value.
• Assist in the hiring of Team Members for all positions within the store and maintain staff levels that are appropriate for providing excellent customer service.
• Assist in conducting and/or writing performance evaluations and goals for all staff, ensuring that reviews are done on a regular basis (yearly).
• When necessary, discipline employees consistent with the company disciplinary policies.
• Maintain training standards to ensure that product knowledge, system expertise and company standards are known, which allow for better customer service.
• Maintain safe working conditions for employees and customers; resolve safety concerns quickly.
• Assume responsibility for opening and closing the store and securing all assets.
• Inspire employees so that each person contributes to the productivity of the store.
• Assist in conducting monthly store meetings and ensure that topics include but not be limited to: scheduling, sales goals, safety, new product information, etc.
• Work with the manager and merchandiser to develop and implement the merchandising plan for each department.
• Maintain building equipment and property, report any malfunction or discrepancy related to the assets of the store.
• Assume store manager responsibilities in his/her absence.
• All other duties as assigned by store manager and/or executive team.

Requirements

Required Skills/Experience: Must have at least 3 years of retail sales related responsibilities. Proven working knowledge of inventory control, merchandising and customer service. Ability to effectively communicate information, policies, and/or procedures in a manner easily understood by the customer and employees. Previous supervisory experience is required. Must be able to maintain confidentiality of records and information.

**This job will require the sale of firearms, qualified candidates MUST pass a criminal background check.

Required Education/Certification: Bachelor's degree in Business Management or related field is preferred, not required. Possession of a valid driver’s license must have a good driving record.

Other Requirements: D&B is open Mon-Sat 8am-8pm and Sun 9am-6pm. You must be willing to work any shift. Must be able to work majority of shift standing and be able to lift up to 75 pounds (most lifting is in the 10-25lb range), to move merchandise and physically participate in resets, remodels and reconstruction projects.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.