Assistant Store Manager

Shoe Carnival, Inc.; Owensboro (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Shoe Carnival, Inc. in Owensboro, KY is seeking an Assistant Store Manager to oversee daily store operations and support the team in delivering a fun, customer-first shopping experience.

This full-time role acts as a key holder, helps drive sales goals, leads by example, and provides hands-on leadership training to associates. You’ll balance operations with exceptional service to create a positive store environment.

Qualifications

• Strong communication and leadership abilities.
• Proven customer service skills and a positive attitude.
• Minimum 2 years in retail or customer service.
• Supervisory experience is a plus.
• Flexible availability including nights, weekends, and holidays.
• Age 18+ due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication skills

Leadership

Customer service

Retail experience

Supervisory experience

Flexibility

Tools

Key Carrier Certification

Job description

Step into leadership at Shoe Carnival! We’re looking for a dependable and energetic Assistant Store Manager to help oversee daily store operations and support the team. In this full-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer-first store environment.

What You’ll Do

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

We’re Looking For

• Strong communication and leadership skills
• Great customer service and a positive attitude
• At least 2 years of retail or customer service experience
• Previous supervisory experience is a plus
• Must be able to complete Key Carrier Certification within 60 days
• Flexible availability, including nights, weekends, and holidays
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age

Physical Requirements

• Able to stand, walk, and lift up to 25 lbs
• Comfortable bending, reaching, and working on your feet

Why Work With Us

• Friendly, team-focused environment
• Great experience for future retail managers
• Hands-on leadership training