Assistant Store Manager

EZPAWN Florida, Inc.; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Free Health Insurance*

Bonus potential

401(k) w/ company match

Generous Paid Time Off

Paid community service time

Team Member discount

Progressive career path

No-cost medical insurance with EPO

Job summary

EZCORP is seeking an Assistant Retail Store Manager to lead a team of 5-15 associates at an EZPAWN/Value Pawn location. You will drive revenue, oversee pawn and sales transactions, and coach staff to deliver superior customer service in a fast-paced environment.

Ideal candidates have 1+ years in management or customer service, a high school diploma, and strong communication skills. Background checks and a drug test are required; bilingual candidates are a plus. Competitive benefits offered.

Qualifications

• 1+ years experience in management, supervisory, and/or customer service.
• Strong leadership and mentoring abilities with coaching skills.
• Excellent negotiation and interpersonal abilities.
• Ability to deliver outstanding customer service and build relationships.
• Well organized with strong time-management and prioritization skills.

Responsibilities

• Provide leadership, coaching, and direction to Team Members to maximize store performance.
• Assist customers in pawn and sales transactions and negotiate terms.
• Analyze reports on key metrics and recommend actions to improve results.
• Ensure high standards of customer service and team performance.
• Assist with staffing, onboarding, and training per company guidelines.
• Support with team engagement and turnover management; conduct 1:1 meetings.

Skills

Leadership

Coaching

Negotiation

Customer service

Time management

Education

High school diploma or GED

Job description

Address: 1874 S. Semoran Blvd. Orlando, Florida 32822 Brand: Value Pawn & Jewelry

We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! Retail management professionals, are you ready to apply your leadership background to something fun and different that will allow you to build a rewarding long-term career? Join our team at EZCORP!

Founded with 16 pawn stores in 1989, we have grown into a market leader in the specialty consumer finance industry, operating over 1000 storefronts in 16 US states, as well as in Mexico and several Central American countries.

We are currently looking for a motivated and personable Assistant Retail Store Managers to assist in overseeing one of our EZPAWN/Value Pawn retail outlets. In this role, you will oversee a team of 5-15 Sales Associates (Pawnbrokers) while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in an environment that allows you to connect with people in your community and make a positive difference in their lives. We are looking for Assistant Store Managers who want to learn about the pawn business, follow our career path and development plans and aspire to become Store Managers in the future.

Job Responsibilities

As an Assistant Store Manager, you will be responsible for providing leadership, coaching, and directions to Team Members to maximize store performance. You will also join the team working with customers to negotiate pawn and sales transactions. Some of your specific duties in this role will include to:

• Drive revenue and control cost to deliver budgeted operating margins
• Complete and oversee accurate and proficient sales and loans transactions
• Analyze reports on key business metrics and provide recommendations and necessary actions
• Ensure personal and team standards are met for superior customer service
• Assist with staffing and retention efforts
• Assist with Team Member onboarding and training, ensuring both are completed per Company Guidelines, including own personal training requirements
• Assist with ensuring Team Member engagement and turnover are in line with Company expectations
• Provide direction, coaching, development and performance feedback to Team Members
• Help Team Members understand how their daily goals align with Company strategic goals
• Conduct structured 1:1s with store Team Members
• Perform daily management responsibilities
• Drive personal vehicle for business needs

Job Requirements

We are looking for an Assistant Store Manager who combines an engaging personality and solid leadership, coaching and mentoring skills with strong negotiation talents, and the ability to read and manage customer needs and emotions. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important that you display excellent communication and interpersonal skills.

Requirements for the Assistant Store Manager role include:

• High school diploma or GED
• Valid driver’s license and auto insurance
• Ability to pass a criminal background check and drug test
• 1+ years experience in management, supervisory, and/or customer service
• Ability to offer and describe various solutions and their benefits to the customer
• Ability to maintain a professional appearance and demeanor
• Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
• Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
• Pawn experience, a plus
• Bilingual, a plus

Benefits

EZCORP strives to meet the needs of our diverse workforce and their families. We provide our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance. Here is some of what we have to offer:

• Free Health Insurance*
• Competitive wages
• Bonus potential
• 401(k) w/ company match
• Generous Paid Time Off
• Paid community service time
• Team Member discount
• Progressive career path
• *No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

We are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast-paced environment. We offer competitive pay, generous bonus potential from day one, and great benefits! We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.

Headquartered in Austin, TX, EZCORP is traded on the NASDAQ stock market under the symbol EZPW and is a member of the S&P 1000 Index and NASDAQ Composite Index.