Assistant Store Manager

Robison Group; Orem (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A well-known food service provider is seeking an Assistant Store Manager in Orem, Utah. The role involves managing store operations during assigned shifts, ensuring high-quality customer service, and training team members. Candidates should have a high school diploma or GED, along with 1-2 years of supervisory experience in quick-service restaurants. The position requires good communication skills and the ability to handle difficult customer situations. A Food Handlers Card is preferred, and a background check is mandatory.

Qualifications

• 1-2 years previous supervisory and QSR management experience.
• Must be able to pass criminal background check.
• Food Handlers Card and/or Serve Safe Certified preferred.

Responsibilities

• Manage operations for assigned shift at Papa Murphy’s store.
• Complete daily and weekly store paperwork.
• Train team members in all positions in the store.

Skills

Customer service skills

Written and oral communication skills

Basic computer skills (MS Word, Excel, Outlook)

Ability to manage difficult customer situations

Education

High school diploma or GED

Tools

POS systems

Job description

Assistant Store Manager

Summary Description

The Assistant Store Manager is responsible for all facets of the operation for the assigned shift of a Papa Murphy’s store while continually promoting a culture that embraces the company’s core values of Quality, Service, Integrity, and Team Work.

Duties and Responsibilities

• Exhibit readiness to take responsibility of a shift by wearing a clean, wrinkle‑free, uniform and showing up at the assigned time.
• Complete all daily and weekly store paperwork including, Weekly Sales Reports (WSR), inventory and labor breakdown reports.
• Travel to bank to purchase change and pick up deposit bags.
• Place and receive food and beverage orders.
• Train team members in all positions in the store.
• Assist the Store Manager with team member orientations and give hiring recommendations to the Manager.
• Supervise and operate the store independently if needed in the absence of the Store Manager for prolonged periods of time (e.g. vacations).
• Respond promptly to customer needs; solicit customer feedback to improve service, and respond to requests for service and assistance with ease.

Required Qualifications

• Education: High school diploma or general education degree (GED) required.
• Experience: 1-2 Years previous supervisory and QSR management experience.
• Degrees, Licensure, and/or Certification: Food Handlers Card and/or Serve Safe Certified preferred but not required; Must be able to pass criminal background check.
• Knowledge, Skills, and Abilities:
  1. Build and maintain positive relationships with supervisors, co‑workers and guests.
  2. Demonstrate good written and oral communication skills.
  3. Demonstrate excellent customer service skills.
  4. Ability to manage various difficult or emotional customer situations.
  5. Basic computer skills, including MS Word, Excel, Outlook, and POS.
  6. Ability to read and apply fundamental math skills, including weights and measurements.
  7. Knowledge of store financials, P & L's, break‑even analysis, food cost analysis, labor cost analysis and other financial information relative to store operations.

Other Requirements

• Must be able to pass criminal background check.
• Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job‑related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.