Assistant Store Manager

American Freight; Olde West Chester (OH); On-site; USD 45,000 - 62,000; Full time

Job summary

A leading company is seeking an Assistant Store Manager to support their sales operations and manage a team of associates. The role involves achieving business goals, training staff, and ensuring outstanding customer service. Ideal candidates will demonstrate leadership and integrity while engaging in performance management and operational excellence. This position provides competitive compensation based on sales contributions and experience.

Qualifications

• Strong leadership and integrity required.
• Experience in team management and human resources processes.
• Proven ability in sales and customer service.

Responsibilities

• Support the Store Manager in achieving sales and expense management goals.
• Lead and develop store associates, ensuring high performance.
• Manage customer experience and operational processes.

Skills

Integrity

Leadership

Team Development

Customer Service

Sales Management

Job description

The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that the store's presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable to the overall business practices.

• Leads by example with the highest level of integrity
• Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
• Manages Human Resources (HR) transactional processes in staffing and training; assists in action plans to improve overall individual and store performance
• Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within the store
• Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations, utilizing the American Freight Professional Selling Process and Observation Tools.
• Managers all Performance Plans for Improvement (PPI)
• Acts as the Sales Manager on Duty (MOD) when needed
• Manages the customer experience within the store
• Maximizes Furniture Protection Plans (FPP), Financing (AFF), and other Miscellaneous Income opportunities within the store
• Monitors, coaches and reacts to all missed profit/revenue opportunities for the store
• Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, and Associate morale
• Ensures consistency of merchandising execution and operational processes within the store
• Understands and communicates to Territory leaders and Store Operations staff, ideas or activities that would lead to cost recovery improvements
• Ensures that the store operates in full compliance with applicable laws, regulations and Company Code of Conduct and ethics policies
• Provides a safe working environment for both Associates and Customers
• Performs other duties as assigned

As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, achieving sales goals, skill set, level of experience, and cultural fit. The range of starting pay for this role is $45,000 to $62,000 per year.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.