Assistant Store Manager

AutoZone; Norwich (CT); On-site; USD 60,000 - 75,000; Full time

Job summary

AutoZone in Norwich, CT is seeking an Assistant Store Manager to energize teams, drive sales, and uphold WOW! customer service in a fast-paced retail environment.

You’ll assist the Store Manager with recruiting, scheduling, training, and coaching, ensure inventory accuracy, and maintain a safe, organized store. Strong communication, decision making, and a passion for customer satisfaction are essential, along with flexibility to work evenings, weekends, and holidays.

Qualifications

• Demonstrates leadership experience with strong communication and sales-driving skills.
• Basic automotive parts knowledge.

Responsibilities

• Assist Store Manager with recruiting, supervising, scheduling, training, and developing store personnel.
• Foster clear and effective communication with employees and customers; maintain a positive environment.
• Help meet sales targets, maintain inventory accuracy, and optimize cash flow to drive store performance.
• Take responsibility for store operations in the absence of the Store Manager; ensure efficient workflows and compliance with standards.
• Ensure WOW! customer service, resolve concerns, and transform complaints into positive experiences.
• Lead company initiatives to maximize productivity, training, and retention of high-performing staff; maintain clean, organized merchandising.
• Support budgeting efforts, analyze Profit & Loss statements, and monitor expense controls to maximize profitability.

Skills

Leadership

Communication

Sales orientation

Decision making

Team development

Customer service

Safety compliance

Financial acumen

Job description

AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail environment.

As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership, clear communication, and a passion for WOW! customer service, you’ll play a key role in shaping store success and developing future talent.

• Leadership & Team Development – Assist the Store Manager in recruiting, supervising, scheduling, training, and developing store personnel to maintain a high-performance team.
• Communication Excellence – Ensure clear and effective communication with employees and customers, fostering a positive, engaging environment.
• Metrics Mindedness & Sales Growth – Help meet sales targets, maintain accurate inventory levels, and optimize cash flow to drive store performance.
• Structure & Process Orientation – Take responsibility for store operations, ensuring efficient workflows and compliance with company standards in the absence of the Store Manager or Commercial Sales Manager.
• Customer Service Leadership – Ensure customers receive WOW! service, resolve concerns proactively, and transform complaints into positive experiences.
• Operational Efficiency – leads company initiatives by ensuring maximum productivity, training, and retention of high-performing employees, while maintaining operational efficiency through effective store merchandising, creating a clean, organized, and visually appealing shopping environment.
• Risk & Safety Compliance – Enforce Personal Protective Equipment (PPE) use, promote workplace safety, and assist in risk management activities.
• Financial Oversight – Support budgeting efforts, analyze Profit & Loss statements, and monitor expense controls to maximize profitability.

What We Are Looking For

• Basic automotive parts knowledge.
• Proven leadership experience with strong communication, decision-making, and sales-driving skills.
• Demonstrates integrity, professionalism, and commitment to customer satisfaction
• Thrives in fast-paced environments while driving operational excellence and team engagement.
• Capable of fostering a positive work culture focused on development and results.
• Proficient in managing, analyzing, and reconciling Profit & Loss statements
• Ability to lift, load, and deliver merchandise with attention to safety and accuracy.
• Flexibility to work evenings, weekends, and holidays as business needs arise.

You’ll Go The Extra Mile If You Have

• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.
• Automotive Service Excellence (ASE) Certification preferred