Assistant Store Manager

O'Reilly Auto Parts; North Branch (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer is looking for an Assistant Store Manager to support store operations and lead the team in delivering excellent customer service. The ideal candidate will have strong leadership skills, sales certification, and experience in retail management. Responsibilities include supervising customer service levels, assisting in hiring, and performing store opening and closing duties. This position offers a competitive compensation package including medical benefits and opportunities for career growth.

Qualifications

• Strong leadership and customer service skills to support the store team.
• Ability to mentor and evaluate team members effectively.
• Experience in managing retail operations and sales processes.

Responsibilities

• Lead the store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom.
• Assist in hiring and training store team members.
• Perform store opening and closing duties securely.
• Assist in hiring by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management.
• Make sure telephone is answered according to policy and that communications are timely.
• Ensure all buy online/ship to store, hub transfers, and DC add orders are processed promptly and customers are contacted on shipment arrivals.
• Utilize outside purchase orders ledger for special orders and outside purchases per procedure.
• Ensure returns and exchanges are processed efficiently and refunds issued correctly.
• Ensure merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Adhere to posted work schedule and clock in/out procedures.
• Perform opening/closing duties, including money/deposits, bank deposits, night security checks, and locking up.
• Maintain store building, parking lot, exterior signage/lighting, and service equipment.
• All other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Fluency in multiple languages

ASE Certification

Education

Certified Parts Professional Certification

ASE Certification

Job description

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. This position will manage the store during the Store Manager’s absence and/or when working opposing shifts. The Assistant Manager will be expected to lead the store team members in servicing customers.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…).
• Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late‑afternoons, evenings, weekends).
• Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and ensuring team members stay current on their individual training.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Make sure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned.
• Make sure all team members comply with company policies specifically; adhere to posted work schedule, approvals for changes/deviations, and clock in/out accordingly.
• Perform all store opening/closing duties, including day‑end procedures, verifying/securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicle(s).
• Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in‑store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

Required:

• Sales Specialist Training, Assistant Manager Certification and RSS Certification

Desired:

• Certified Parts Professional Certification; ASE Certification
• Fluency in multiple languages (Spanish highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option , and provide your requested accommodation, and position details.