Assistant Store Manager

Shoe Carnival, Inc.; Newport News (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Shoe Carnival, Inc. is seeking a dependable and energetic Assistant Store Manager in Newport News, Virginia, to oversee daily store operations and lead a customer-focused team. The role includes opening and closing the store, supporting the General Manager's sales goals, and training associates.

Ideal candidates will possess strong communication skills and at least 2 years of retail experience. A positive attitude and flexible availability are essential. Join us for a friendly, team-focused environment and hands-on leadership training!

Qualifications

• At least 2 years of retail or customer service experience.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Strong communication and leadership skills

Great customer service

Positive attitude

Retail or customer service experience

Supervisory experience

Job description

Step into leadership at Shoe Carnival!

We’re looking for a dependable and energetic Assistant Store Manager to help oversee daily store operations and support the team. In this full‑time role, you’ll act as a key holder, lead by example, and help drive a fun, customer‑first store environment.

What You'll Do

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

We’re Looking For

• Strong communication and leadership skills
• Great customer service and a positive attitude
• At least 2 years of retail or customer service experience
• Previous supervisory experience is a plus
• Must be able to complete Key Carrier Certification within 60 days
• Flexible availability, including nights, weekends, and holidays
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age

Physical Requirements

• Able to stand, walk, and lift up to 25 lbs
• Comfortable bending, reaching, and working on your feet

Why Work With Us

• Friendly, team‑focused environment
• Great experience for future retail managers
• Hands‑on leadership training

Ready to take the next step in your retail career? Apply today!