Assistant Store Manager

Insomnia Cookies; New Haven (CT); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive pay + bonus eligibility: $

Medical, dental, vision & pet ins.

Paid vacation + wellness days

Career development pipeline into BOM

Free cookies every shift

Fun, fast-paced team culture

Job summary

Insomnia Cookies is seeking an Assistant Bakery Operations Manager (ABOM) to lead bakery operations, ensuring urgency, accuracy, and accountability. The role develops the next generation of Bakery Operations Managers and can operate at near-BOM level when needed at the New Haven location.

The ABOM will oversee inventory, scheduling support, staffing coordination, and adherence to quality, safety, and guest experience standards, while building leadership skills for independent bakery management.

Qualifications

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast-paced, high-volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem-solving skills.

Responsibilities

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.
• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real-time performance feedback.
• Hold team members accountable to standards while reinforcing a growth-mindset culture.
• Ensure onboarding and training programs are executed to company standards.
• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.
• Other duties as assigned.

Skills

Leadership

Bakery operations

Coaching

Communication

Staffing

Job description

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near‑BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadership skills needed to run a bakery independently.

Location: 240-242 College St, New Haven, CT 06510

Key Responsibilities

Operational Execution

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists.
• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards.
• Support ordering, inventory accuracy, and shrink control.
• Assist in schedule creation and labor execution to meet operational targets.

Talent & Team Development

• Support recruiting, interviewing, onboarding, and training of new staff.
• Deliver consistent coaching and real‑time performance feedback.
• Hold team members accountable to standards while reinforcing a growth‑mindset culture.
• Ensure onboarding and training programs are executed to company standards.

Leadership & Ownership

• Manage bakery operations independently in the absence of the BOM.
• Model urgency, accountability, and operational discipline.
• Partner with BOM and Area leadership to identify operational gaps and implement solutions.
• Maintain continuity of operations during leadership transitions or staffing shortages.
• Other duties as assigned.

What Success Looks Like

• Able to independently execute all BOM‑level administrative and operational tasks.
• Bakery is fully staffed, trained, and operating at high standards.
• Strong culture of accountability and consistency.
• Acts as a reliable operational leader during any coverage scenario.
• Demonstrates clear readiness and upward mobility toward a BOM role.

Qualifications & Experience

• 1+ year leadership experience in restaurant, retail, or hospitality operations.
• Strong operational discipline and attention to detail.
• Ability to coach and develop hourly team members.
• Comfortable working in fast‑paced, high‑volume environments.
• Ability to perform all bakery roles during peak business periods.
• Strong communication and problem‑solving skills.

Position Perks

• Competitive pay + bonus eligibility: $20.00 - $22.00/hr.
• Medical, dental, vision & pet insurance.
• Paid vacation + wellness days.
• Career development pipeline into BOM leadership.
• Free cookies every shift.
• Fun, fast‑paced team culture.