Assistant Store Manager

Lucchese Bootmaker; Napa (CA); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

401(k) match

Life & AD&D Insurance

Disability insurance

Vacation pay

Job summary

Lucchese Bootmaker in Napa, CA is seeking an Assistant Store Manager to partner with the Store Manager in driving sales and delivering a luxury customer experience. You will lead daily store operations, coach team members, and ensure brand standards are upheld.

The role requires flexibility for evenings and weekends, with a strong focus on KPI achievement, inventory accuracy, and colleague development. Napa location with full-time hours.

Qualifications

• Minimum 2–4 years of progressive retail leadership experience.
• High School Diploma or GED required.
• Bachelor’s degree in Business, Retail Management, or related field preferred.
• Luxury, premium, or specialty retail experience preferred.

Responsibilities

• Partners with the Store Manager to execute business strategies aligned with store goals.
• Supports cross-functional initiatives and company programs.
• Fosters a collaborative and inclusive team environment.
• Shares best practices and feedback to improve store performance.
• Participates in interviewing and selection processes to support staffing and talent needs.
• Leads by example on delivering a luxury, personalized consumer experience.
• Resolves customer concerns professionally and supports service recovery.

Skills

Leadership

Sales performance

Retail operations

Coaching

Communication

Customer service

Time management

Team building

People management

Education

High School Diploma or GED

Bachelor’s degree in Business, Retail Management, or related field preferred

Tools

NetSuite

Microsoft Office

ADP Workforce Now

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Store Manager

Full Time Retail Napa, Napa, CA, US

3 days ago Requisition ID: 2051

Salary Range: $33.80 To $41.50 Hourly

Assistant Store Manager

The Assistant Store Manager (ASM) partners with the Store Manager to drive sales performance, operational excellence, and team engagement while delivering an elevated luxury consumer experience. This role leads by example on the sales floor, supports day-to-day store operations, and develops team capability through coaching and performance accountability.

The ASM serves as Leader on Duty (LOD) when assigned and is responsible for overseeing daily store operations, employee performance, customer experience, and operational execution in alignment with Lucchese standards and company policies.

Scope of job:

The Assistant Store Manager supports total store performance and is responsible for driving results across people, operations, and customer experience. This role has supervisory responsibility for supporting employee performance, operational execution, customer experience, and daily store leadership activities. The ASM provides meaningful partnership in interviewing, hiring, coaching, scheduling, and performance management processes.

Key impact areas include:

• Achieving sales goals and KPI targets
• Driving team engagement and selling behaviors
• Ensuring operational compliance and inventory accuracy
• Maintaining visual and brand standards
• Supporting talent development and succession planning
• Protecting company assets and ensuring workplace safety

The ASM collaborates with cross-functional partners including HR, Loss Prevention, Finance, Marketing, Facilities, and IT. Matters outside delegated authority are escalated to the Store Manager.

Duties/Responsibilities:

• Partners with the Store Manager to execute business strategies aligned with store goals
• Supports cross-functional initiatives and company programs
• Fosters a collaborative and inclusive team environment
• Shares best practices and feedback to improve store performance
• Participates in interviewing and selection processes to support staffing and talent needs

2. Drives Engagement

• Creates a motivating and high-performance team culture
• Provides in-the-moment coaching and recognition
• Encourages open communication and professional development
• Supports onboarding and ongoing training initiatives
• Supports accountability across the store team through coaching, follow-up, and reinforcement of performance expectations
• Assists with onboarding, training, and development of new and existing team members
• Addresses employee concerns professionally and escalates matters appropriately when needed

3. Customer Focus

• Leads by example in delivering a personalized, luxury-level consumer experience
• Resolves customer concerns professionally and effectively while supporting de-escalation and service recovery efforts
• Ensures team members consistently model brand standards and service excellence
• Supports clienteling and community engagement initiatives

4. Drives Results

• Partners with the Store Manager to drive achievement of sales and KPI targets (conversion, UPT, AUR) through active floor leadership, coaching, and accountability
• Monitors daily business metrics and adjusts floor leadership accordingly
• Supports labor planning and productivity management
• Identifies performance gaps and implements corrective action
• Maintains awareness of daily, weekly, and monthly business performance metrics and supports action planning to improve results
• Supports execution of labor productivity and payroll management initiatives aligned with business needs

5. Communicates Effectively

• Clearly communicates expectations, goals, and performance feedback
• Conducts team meetings and one-on-one coaching sessions
• Provides timely updates to the Store Manager
• Escalates operational or employee matters appropriately
• Delivers clear, constructive coaching and feedback to support employee performance and development

Operational & Specialty Leadership (Volume-Based Flexibility)

Rather than siloed “low/mid/high volume” sections, this is modernized to allow flexibility across locations:

• Oversees back-of-house productivity, including receiving, tagging, organization, and inventory accuracy
• Maintains compliance with loss prevention and accounting procedures; conducts regular audits
• Ensures visual merchandising standards align with brand and seasonal directives
• Supports event planning and community initiatives to drive customer acquisition and retention
• Addresses facility, maintenance, and supply needs within budget guidelines
• Maintains advanced knowledge of operational procedures, inventory processes, POS systems, and store compliance standards
• Supports execution and troubleshooting of operational systems and workflows to ensure business continuity
• Serves as a knowledgeable operational resource for team members during Leader on Duty coverage

Required Skills/Abilities:

• Demonstrated leadership capability in a luxury or premium retail environment
• Proven ability to drive sales and team performance
• Strong business acumen and ability to interpret retail KPIs
• Excellent coaching and performance management skills
• Strong conflict resolution and interpersonal skills
• Proficiency in POS systems (NetSuite preferred)
• Proficiency in Microsoft Office Suite
• Ability to learn workforce management systems (e.g., ADP Workforce Now)
• Flexible availability including evenings, weekends, and holidays
• Ability to function effectively in a fast-paced, high-service environment
• Strong understanding of retail operations, inventory processes, and operational controls
• Demonstrated ability to coach, de-escalate, and address performance or customer concerns professionally
• Ability to prioritize and lead operational execution while serving as Leader on Duty
• Strong organizational and problem-solving capability

Education, Experience, and/or Certifications:

• Minimum of 2–4 years of progressive retail leadership experience required
• High School Diploma or GED required
• Bachelor’s degree in Business, Retail Management, or related field preferred
• Luxury, premium, or specialty retail experience preferred

Physical Requirements:

• Ability to stand and move throughout the store for extended periods
• Ability to bend, squat, kneel, and climb ladders as needed
• Ability to lift up to 50 pounds
• Ability to work flexible hours including evenings, weekends, and holidays
• Occasional travel may be required (up to 10%)

Compensation

• Salary Range: $33 – $41 per Hour
• Plus an incentive compensation plan tied to individual sales performance.

This range represents the good-faith estimate of base pay for the position at the time of posting. Final compensation will be determined based on experience, skills, and qualifications.Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

Full-time employment only:

• 401(k) with company match - $ for $ up to 4% - immediately vested
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

All Full-time and Part-time employees:

• Vacation/Holiday Pay/Sick Pay
• Product allowance for boots and apparel
• Employee Discounts for Lucchese products and with Working Advantage
• Option to enroll in Daily Pay and Wisley Pay

Legal & Compliance Statements (for Job Posting in California)

• Lucchese is an Equal Opportunity Employer and makes employment decisions based on merit. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth or related conditions), sexual orientation, gender identity, gender expression, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status under applicable law.

Fair Chance / Criminal History

• Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local laws.
• We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Reasonable Accommodation

• Lucchese is committed to providing reasonable accommodations to qualified individuals with disabilities in the job application process.

Pay Transparency Notice

• Consistent with California law, pay scale information is available upon request.
• Consistent with California law, pay scale information is available upon request.
  
• We collect personal information in connection with your application. Please review our Privacy Policy for details on how we collect, use, and protect your information. This can be found on our careers website: Career Center | Recruitment .