Assistant Store Manager

Barnes & Noble, Inc.; Minot (ND); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off

401(k) with Company Match

Comprehensive Health Benefits

Job summary

Barnes & Noble in Minot, ND is seeking an Assistant Store Manager to lead the store team, ensure smooth daily operations, and deliver expected results through strong leadership and customer service.

The role emphasizes ownership, fairness, integrity, and the ability to motivate and develop staff, while maintaining high store standards and promotional displays.

Qualifications

• Demonstrate ownership of key responsibilities to support and lead the store team and operations.

Responsibilities

• Lead the store team and operations to ensure smooth day-to-day operations.
• Support developmental priorities within the team to realize potential.
• Hold the store team accountable for consistent standards.
• Create a positive working environment through kindness, fairness and respect.
• Communicate company messages clearly to the team and share feedback with Cluster/Head Office resources.
• Demonstrate integrity and credibility to inspire engagement and performance.
• Be resilient under pressure and stay equitable while achieving goals.
• Run the store in the absence of the Store Manager and support other cluster stores as needed.
• Drive personal development and openness to feedback for career growth.

Skills

Ownership

Team leadership

Accountability

Kindness & respect

Clear communication

Integrity

Resilience under pressure

Store operations

Professional development

Job description

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As an Assistant Store Manager (ASM), you ensure the smooth running of your store through leadership and deployment of the store team. In this role, the effectiveness of your team is a direct reflection of your ability to lead and motivate that team to deliver expected results.

Location

ND - Minot - Dakota Square Mall - 2291

Classification

Full-Time

You’ll make a great ASM if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and for you and the management team at the store to hold themselves along with the store team to high standards and to reinforce expectations.

These behaviors collectively demonstrate that the store and team understands and reflects the following:

• Consistency of all Bookstore Basics, maintaining the store’s presentation to expected standards.
• Strong operational standards, maintaining a well-organized stockroom and backstock, and receiving and shelving deliveries on a timely basis.
• Commercial direction, presentation and execution across the Front of Store (FOS) and table displays, that highlight key titles and promotions.
• Strong section detail and appropriate stock levels with the team working effectively with the Inventory Cluster Support (ICS) team to ensure appropriate offerings.
• A well-presented Children’s Department with clear ownership, balanced stock, a strong commercial offer, and a welcoming space.
• Proper execution and understanding around Specialty visual merchandising, replenishment and disciplines, delivering the Gift and FOS presentation, Toys & Games and other non-book sections correctly.
• Solid execution of café standards supported by the store team fostering a positive culture of partnership within the café team and actively promoting Membership and book picks.
• Delivery of good service by having the FOS well covered and the team being “heads up,” greeting and offering help to most customers in an unintrusive, natural way.
• Friendly, knowledgeable and professional service at the registers, working naturally with Membership, Our Monthly Picks and other store services, achieving sales objectives.
• Effective selling of Our Monthly Picks, evaluating how well the bookseller behaviors are embedded and demonstrated by the team in a natural and enjoyable way.
• Prioritized health, safety and loss prevention standards, demonstrating de-escalation techniques, confidence in handling active threats, Code Adam and emergency procedures.
• Solid execution of roster aligning with the budget, so store scheduling is balanced to effectively and smoothly run the store, collaborating well with Rota Cluster Support (RCS) and when needed, with Recruiter Cluster Support (RC).

Skills

As an ASM you will continue to develop your leadership skills to effectively guide the team in delivering strong, consistent performance. Each Barnes & Noble bookstore is the product of its leadership, who support the bookselling and café team. You will be expected to deliver results through your ability to inspire and support your team. You will:

• Demonstrate effective ownership of key responsibilities to support and lead the store team and operations, ensuring smooth day-to-day operations.
• Support developmental priorities within the team, ensuring well-rounded abilities to meet the demands of the store and the potential of individual booksellers is realized, working with the Store Manager, People Cluster Support and/or RC to do so.
• Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly.
• Support the store team, acting with kindness, fairness and respect and encouraging this with the team, creating a positive working environment.
• Communicate and deliver appropriate company messages to the store team in a clear, consistent way, sharing necessary feedback and questions with the Cluster or Home Office resources.
• Demonstrate integrity and personal credibility, inspiring engagement and performance within the team and Cluster.
• Be resilient and determined when under pressure, remaining equitable and consistent while focusing and achieving goals and objectives.
• Run the store effectively in the absence of the SM; enabling them to fulfill a Cluster role, stepping in to support the team or other Cluster stores.
• Drive your own development, showing enthusiasm to listen, learn and be open to feedback, reflecting on it and applying it to improve and fulfill career goals.

All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster.

As you gain experience, you should expect your knowledge and skills to develop to support others and the Cluster.

You will, of course, comply with all company policies and procedures.

Benefits

• Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount
• Benefits for those who are scheduled to work less than 20 hours per week include EAP
• Benefits for those who are scheduled to work less than 20 hours per week include Sick Pay
• Benefits for those scheduled to work between 20 and 29.99 hours include Employee Discount
• Benefits for those scheduled to work between 20 and 29.99 hours include EAP
• Benefits for those scheduled to work between 20 and 29.99 hours include Sick Pay
• Benefits for those scheduled to work between 20 and 29.99 hours include Paid Time Off including paid Maternity and Parental Leave
• Benefits for those scheduled to work between 20 and 29.99 hours include Company Paid Holidays
• Benefits for those scheduled to work between 20 and 29.99 hours include Transit
• Benefits for those scheduled to work between 20 and 29.99 hours include 401(k) with Company Match
• Benefits for those scheduled to work 30 hours or more include Employee Discount
• Benefits for those scheduled to work 30 hours or more include EAP
• Benefits for those scheduled to work 30 hours or more include Sick Pay
• Benefits for those scheduled to work 30 hours or more include Paid Time Off including paid Maternity and Parental Leave
• Benefits for those scheduled to work 30 hours or more include Company Paid Holidays
• Benefits for those scheduled to work 30 hours or more include 401(k) with Company Match
• Benefits for those scheduled to work 30 hours or more include Comprehensive Health Benefits (Medical, Dental and Vision)
• Benefits for those scheduled to work 30 hours or more include Healthcare and Dependent Care Spending Accounts
• Benefits for those scheduled to work 30 hours or more include Healthcare Spending Account
• Benefits for those scheduled to work 30 hours or more include Disability Benefits
• Benefits for those scheduled to work 30 hours or more include Life Insurance
• Benefits for those scheduled to work 30 hours or more include Transit
• Benefits for those scheduled to work 30 hours or more include Tuition Reimbursement
• All benefits provided are in accordance with the terms of the current plan and may be subject to future change.
• Benefit may vary depending on location/state regulations.
• More information can be received by the recruiter or Human Resources.